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Frank Bee Enterprises Complaint - STAY AWAY/BEWARE - Uniform Police Service
Uniform Police Service - Complaint
BRONX, NEW YORK -- I'm a Police Officer from Washington, D.C. trying to save a little $$ on a police sweater offered by this company via their website. I purchased the Uniform Sweater Immediately, via the website and patiently wait 4 days without any communication from the company. I finally call the customer service line, and I am greeted by a VERY UNPROFESSIONAL male individual who advises me in a tone of voice that can only be described as confrontational (telephone tough guy) that it takes orders up to 3 day to actually ship then abruptly hangs the phone up. After my wife had to convince me not to drive up to the bronx to deal with this matter in person, I called back at least 15 times in which I got an answering machine. Finally, the same rude/unprofessional individual who is obviously upset that he is working in a uniform clothing store answers, I demanded a refund in which he replied he would take care of immediately.... Needless to say, It didn't happen I had to waiste my time again on the 5th day, unsuccessfully calling back the customer service number, then looking up an alternate number on the internet to finally reach someone who could issue my refund. 5 days later. This is absolutely the most UNPROFESSIONAL, RUDE, SLOW SHIPPING company I have ever come across in all my years of ever making a purchase. Steer Clear from these people don't let them hold up your money or jerk you around on the telephone, because with my experience with them, that is all they are good for!
Comments:
Posted by Lidman on 2006-12-15:
Thank you for the information on these clowns. There are a lot of them out there that do the same thing in the hopes that you will just “go away.” That’s how they get away with it. Maybe this will also help you when you pull someone over and start asking the questions hopefully you will remember this “confrontational (telephone tough guy)” attitude and not use it yourself. I support the police but I must tell I don’t feel they support me. This is a sad thing when I see the constitution being torn to pieces because sum dumb politician see fit to take away some more of our rights and “uses” the police to enforce it. I still believe that most police are good people but the line is getting shorter. Well maybe you will also remember my lecture when you stop someone they don’t want to here it anymore then you do.
Posted by zzrokk on 2006-12-15:
Officer Stanley, I am so glad that you are not a policeman out here. Anyone that thinks they have to "drive up to the Bronx to deal with this matter" worries me. Over a lousy sweater? What do you do to people that you catch speeding? Either chill out our turn in your badge Dirty Harry! JMHO Signed, All friendly law abiding unprofessional males.....PS. Waiste is spelled WASTE, okay officer? WOW!
Posted by Bababooey on 2006-12-16:
I am familiar with Frank Bee (I believe that they are located on E. Tremont Ave. in the Bronx). I didn't know that they sell police uniforms, as I thought that they only sold Catholic school uniforms.
When I was younger, my mother used to take me and my brothers there to get our uniforms for school. I remember that the people who ran the place were very nasty. If I were you, elstanley in the future, I would purchase my police uniforms from a store that specializes in police uniforms and not Catholic school uniforms!
When I was younger, my mother used to take me and my brothers there to get our uniforms for school. I remember that the people who ran the place were very nasty. If I were you, elstanley in the future, I would purchase my police uniforms from a store that specializes in police uniforms and not Catholic school uniforms!
Posted by Leela on 2006-12-16:
I agree with zzrokk...wtf? Have you no patience, officer? Also, if you had the ability to drive up to deal with this sit, then why in the h did you order online?
Posted by Bababooey on 2006-12-18:
emt_c: Why would "elstanley" ever want to drive from Washington D.C. to The Bronx (NYC) for a sweater?
I think that his point was that he is so frustrated that he feels like driving over 225 miles up to New York to speak to the "telephone tough guy" at Franke Bee's face to face!
I think that his point was that he is so frustrated that he feels like driving over 225 miles up to New York to speak to the "telephone tough guy" at Franke Bee's face to face!
Posted by Leela on 2006-12-20:
Bababooey, I think the timeline speaks for itself.
Posted by Grandof on 2006-12-26:
These comments mirrow my experince with this company. In the four months I waited hoping to receive my order, I spoke to three or four employees who promissed quick service. I never did not receive my complete order and to this day do not know if a refund was ever issued. Stay away from this company.
Posted by frankbee on 2008-07-24:
Frank Bee Enterprises is an American company. The company specializes in design and distribution of school uniform, military uniform, caps, gowns, honor cards, tassels and different accessories. Frank Bee Enterprises services the most prestigious private schools in the country. Frank Bee Enterprises offers ceremonial uniform, camping clothes, workclothes, scouts uniform, outerwear, backpacks, gifts, name labels, and so much more. The company offers clothes for kindergartens, pre school nap mats, careers apparel, industrial clothes, church choir usher hats, vintage t-shirts, and so much more.
Frank Bee Enterprises is considered to be one of the leading and most reliable companies in the industry.
Frank Bee Enterprises is considered to be one of the leading and most reliable companies in the industry.
Posted by superbowl on 2008-07-24:
Frankbee, you're a year and a half late. You may think you're prestigious but you seem to have left out customer service in your sales pitch. Did you dump the rude CSR or give this man back his money?
Posted by jktshff1 on 2008-07-24:
Super...the response time seems to go along with the customer service from the reviews LOL!
Posted by Wyz1 on 2008-11-23:
I wish I knew about this website before I ordered from this HORRIBLE company! Frank Bee School Uniforms is the most incompetent company I have ever ordered from on the 'net, and I regret it. Their customer service flat-out sucks! Everytime I call there asking where my order is, they put me on hold for 10 minutes. I have called 3 times already looking for information on my order. Then a different person picks up the phone, and tells me my order shipped and they will call me back before 6PM that day with the tracking number. Every time I've called, I get the same treatment, same answer, and NO RETURN PHONE CALL! I still don't know where my order is, or if it was ever shipped, or if it ever will be. Now I will have to deal with Paypal and see if they can credit back my credit card, because I have lost all faith in this company! Especially after reading the other complaints here, which sound VERY similar to mine. Like another reviewer warned: STEER CLEAR OF THIS COMPANY!!! DO NOT ORDER FROM FRANK BEE SCHOOL UNIFORM COMPANY, UNLESS YOU WANT HEADACHES, HASSLES, POOR CUSTOMER SERVICE, AND THE UNFORTUNATE CIRCUMSTANCE OF BEING RIPPED OFF!!!
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