Ok..I only read your first paragraph and didn't have to read anymore...why would anyone check their keys? What problem is it to put your keys in your pocket or your wife's purse? Checking your keys in your baggage is just plan stupid. I don't think you're gonna get a whole lot of ..."ahhh, poor fella" from anyone on here.
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That was a very informative review mjork1982. I am too appalled that Virgin Atlantic Airways would not own up to their responsibility of losing your house keys and you had to pay out-of-pocket to change your locks which is expensive. Shame on you Virgin Atlantic Airways for your negligence of customer service!
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I'm with DB. That is just ludicrous. I would never put my keys (or anything else of value) in my checked on luggage. That's just crazy!
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It's not as if it was bowling ball that you had to sit on your lap all the way there...geez you could have stuck a hook in you keys and have your wife wear them as earrings..they do that in London you know!
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You/your...the edit option is gone!
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True story.. I left my car at SF air port one time in the long term parking lot. I went to Scotland for three weeks and when I got back to the air port I could not find my keys, panic set in. I called someone to being me an extra set of keys not just car keys, house key, office keys, etc.; Then when I got to the car and started to open the trunk, there they were. Point is never say never and stop calling people stupid, it's not nice.
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If you flew from SF, the bag was opened by the federal TSA people, not the airline. Why would they have any liability for lost keys? Further, I find it hard to believe that it was the one and only key in existence.
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I didn't call anyone stupid...I called the action this person took as being stupid....I accept you're apology.
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I'm sure that this was all very frustrating for you. However, you cannot blame only Virgin Atlantic for stealing the keys. TSA also has contact with checked baggage, not just the airline. However Virgin should have been more sympathetic about the situation.
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DB who said you were stupid? I think we can some this up by saying:"Hey! Like a Virgin"
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Expecting Virgin to comp you on a locksmith for packed keys is craziness. PLUS, if you were both on vacation why did both of you have to pack your keys? Bottomline...packing vital items is "at your own risk" and secuirty measures for keys is simple. Place them in the little trays and put them thru. No problems or issues.
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Thanks for the comments. To respond to some of them:
1) Should I have put keys in my hold luggage? In retrospect, clearly no. But security on flights between the US and UK at the time was extremely tight. Anyway, its not possible to carry all of your valuables in your hand luggage.
2) Is this the responsibility of the airport rather than Virgin Atlantic? As far as I'm concerned, VA took money off me
for a service which they failed to provide. They should bear the risk of things going wrong, or at least have the decency to apologise.
3) Did other keys exist? Yes, but they were locked in my house! Anyway, my name and address was clearly ... more >>
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Firstly, due to the current situation within UK airports, you still cannot take keys onto the flights with you, they must be in your checked luggage. Secondly, if you read the small print, Virgin wont accept responsibility for your checked luggage once it has been checked in, as after it leaves the check in staffs hands, it is in the sole charge of the airport, it does not enter the hands of Virgin staff again. Thirdly, yes Virgin should have replied to your complaint, but again if you read the small print, anything you take with you is at your own risk, and they are right to not compensate you. Anyway worse things happen in this world, an... more >>
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My last word on this:
1) I'm 100% certain the keys were in the luggage.
2) I'm sure the small print means that legally Virgin aren't obliged to do more than they have. But an apology would have been nice.
3) Yes, much worse things happen, although being locked out of your house following a long-haul flight isn't the most fun experience.
The bottom line - if you think Virgin have provided good service on this occasion, and would be happy if they treated you the same way, then use them. If not, consider the alternatives.
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