I was a loyal verizon wireless customer until very recently. Honestly, I had no trouble with their service areas, prices, or any of the phones I had used for that matter. However, October of 2006, I happened to lose my phone at an amusement park. It took me one day to suspend my phone, and so I understand if there were any usages on the stolen phone that were charged to my account on that one day someone had my lost phone for free usage.

(Just to clarify, I lost my phone on a Saturday, left it for Sunday (altho I did call to file a lost/stolen report to receive a new phone that day), and suspended the service on Monday).
I was very pleased that I got my new phone delivered immediately, (one business day) and called verizon again to activate the new phone. Everything seemed good until I got my first billing statement since I lost my phone. It was over $1,000. Someone had picked up my lost phone and has been downloading games, music, wallpapers, etc. onto my old phone, and for some reason it was showing up on MY current bill. It's hard to believe that Verizon had SUCH trouble cancelling my old phone correctly. Honestly, I don't see what is so difficult about such a simple process. So once I recieved my bill, I had to call customer service and explain my situation, and all the while I am getting accused of making those data usage charges myself. I had to call a couple of times to get to a representative that understood my problem. Well I got all usages that weren't mine credited back the first time. They convinced me that this same problem won't happen the next month. So, since changing numbers/services could be a hassle, I decided to let the first one slide. Next billing cycle comes along, SAME THING. Of course, I got all usages that werent mine credited back the second time too but it was a long process.

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