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Casio Complaint - Broken part, casio won't fix. - exilim EZ600 digital camera
exilim EZ600 digital camera - Complaint
I purchased the casio ez600 camera on 12/26/06. This was my first casio purchase. I have always used kodak easy share cameras in the past. However, I wanted the new sleek and slim design and decided the purchase the casio. I bought the camera on sale for $230. It was a great camera. I'm practically obsessed with taking pictures. I travel a lot with my job and am always snapping away. I was on vacation last week and unfortunetly lost my camera on day one. However, it wasn't my fault. The piece connecting the strap to the camera broke without me knowing it. I later found the strap and broken piece in my purse. I only had the camera for 3 weeks. I called casio and was told nothing could be done, even though I have a one year warranty including broken parts. I asked if I could purchase the camera at a cheaper rate, seeing how I would not need another docking station or additional attachments. Again, I was told no--I would have to purchase the whole set again. Not only did I lose my camera and my $230, I lost my 1 GB memory card that had lots of fun pictures on it. I just wanted everyone to know how casio treats their customers. Maybe $230 isn't a lot of money to them, but to me it is!!
Comments:
Posted by PassingBy on 2007-01-31:
Those tiny strings break just too easily. Have you contacted the local police to see if they can tell you where someone may have turned in your camera? It's worth a few phone calls to recover your memories. Maybe the camera is covered under your homeowners insurance.
Posted by Lidman on 2007-01-31:
zonie; sorry you lost your camera. It is true those stupid strings break way to easy I have had the same thing happen to me more then once but I didn't lose the camera lucky me. I hope you get lucky maybe trying PS suggestion is one way to start. Best of luck to you.
Posted by adzidek on 2007-01-31:
I feel bad for you losing your camera, I really do. But can you really demand Casio replace your camera? And they won't rip open a new box and sell you just the camera without accessories.
But what you can do is try shopping around some electronics liquidators in your area. Places that sell refurbs, specifically. Or, just call Casio and ask them where they send their refurd cameras for resale. You can get a sweet discount, and still get a warranty. Good luck.
But what you can do is try shopping around some electronics liquidators in your area. Places that sell refurbs, specifically. Or, just call Casio and ask them where they send their refurd cameras for resale. You can get a sweet discount, and still get a warranty. Good luck.
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