Whoever did the oil change is at fault. Take pictures and a statement from the tow driver. Get a written quote from a reputable repair shop. Document EVERYTHING. The next few weeks will be unpleasant for you, but if you take the necessary precautions, you'll blow 'em out of the water in small claims.
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Gonna have to agree with adzidek. The dealer is not responsible for poor maintenance done by a 3rd party. This is partly why I always go back to my dealer for any maintenance, even if it costs a few bucks more. You may want to seek some legal assistance/advice... this is a costly repair. Might be worth spending a few hundred on a lawyer.
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So, Goodyear was the one who did the oil change? And they put the seal on wrong? It's their fault then! Yeah, I would say at least get one of those free consultations with a lawyer because the small claims limit in Ohio is $3,000.00.
What was Goodyear's excuse for putting the ring on wrong?
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Regardless of who is to blame I would like to know why it will cost $9,000 to repair. A new engine certainly isn't going to cost that much. Did you mean $900?
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I love changing my own car oil and oil filter knowing that everything has been done correctly. I own a 1988 Jeep Cherokee for 20 years now and the engine still purrrs like a kitten.
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Without a doubt, Goodyear has the liability here.
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Regardless, it's going to be tough to prove and get anything out of them.
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I agree with PWP. After driving for six weeks after the change it's going to be very tough to prove in court.
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Actually it is very easy to prove.
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I agree with dealerdirect it will be very easy to prove and I wish you the best. Don't let them get away with it!
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Update. Acura 2003. When you call 'roadside service' they have 'their' tow truck pick the car up. I never dreamed I'd have to take pictures of an oil filter. It states in my warranty that minor things can be done by an outside service. Oh no they can't ! I was also promised a loaner if anythign should happen to my car. I bought the car in Columbus. Roadside towed it to Dayton ( which I had no choice ). Dayton informs me I didn't buy the car their so they can't give me a loaner. No matter who pays to have the car fixed, it has to be fixed at an Acura dealership. I did get a lawyer. Now it's the waiting game. Thanks for everyone's comments. ... more >>
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The new engine quote from Acura was $7920. I put $9,000. because of the price of a rental.
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the manufacturer and the dealer cannot warranty repairs made by a third party. We did not have a loaner car available when your vehicle was towed in. We did not charge you the full price of your inspection, and our technician graciously met with you and your people to provide as much information as he could, again, without compensation, and we stored your car for an extended time at no charge as well. My dealership stands behind everything we do, there is simply no reason not to, and the fact that you included us as part of your problem offends me.
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Just a note...A bit of information was left out of the previous blog. Honda/acura and acura of dayton cannot stand behind it because the oil service was not completed at a honda or acura dealer, and the parts were not honda/acura parts. The manufacturer and the dealer cannot guarantee a repair using parts and labor that did not come from them. That would be the same as expecting sony to warranty a television repair completed by panasonic, using rca parts. The damage had already occured before the car even came to my dealership, and it had never been here prior to this. We are more than willing to stand behind everything we do!
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Acura of Dayton told me the diagnosis would be $89. I hired a consultant. We met him at Acura of Dayton. He tells me it is Goodyears fault. The next day Dayton Acura calls and says they want my car out ASAP. I have it towed home. The next day I get a call saying I have an outstanding balance. OK how much ...$214. I ask them to mail me a bill. They don't mail bills they only fax. The fax came the next day. Now the bill is $314. I called and ask how $ 89. became $214 then $314. The explanation was " Well an oil change & the cost of the mechanic. " Ended up he said he really hadn't informed me of that and the bill was $139.89. Also knowin ... more >>
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