Castle Replacement Windows Informative

HONOR MY WARRANTY?

17
Helpful Votes
Posted By: cindym68 on 3/18/2002

Location:
Castle Replacement Windows
Belleville, MI Maumee, OH 43537-9809

View Company Response To This Review!

LIFETIME LIMITED WARRANTY Castle Custom Fitted Vinyl Replacement Windows Warranty Coverage The Company warrants to the owner of Castle Custom Fitted Vinyl Replacement Windows That: 1. The vinyl frames of the windows are warranted against chipping, cracking, peeling and blistering for as long as you own the property in which Castle Custom Fitted Vinyl Replacement Windows were installed.

2. All moving parts are warranted against defects in material for as long as you own the property in which Castle Custom Fitted Vinyl Replacement Windows were installed. 3. The hermetic seal is warranted against defects resulting in material obstruction of vision from film formation caused by dust or moisture condensation on the internal glass for twenty(20) years from date of installation. 4. All glass complies with federal Specifications DD-G-451d. No representation is made with respect to condensation on the windows, as condensation is the natural result of moisture in the house and changes in temperature and humidity. It does not indicate a defective window. This warranty does not cover damage caused by improper installation not in accordance with the Company's recommended installation techniques, abuse, alteration, tampering, improper maintenance, accident, negligence or any other cause which is beyond the manufacturer's control. The warranty regarding the hermetic seal is not applicable if the glass has been cracked or broken or if the unit has been subjected to stress resulting from localized application of heat which results in accesive temperature differentials over the glass surface. Moisture condensation on the internal glass for twenty(20) years from date of installation! This is the problem we are having!!!.


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Company Response:

We have contacted the customer and came to an agreement in which Castle Windows will order the replacement glass for her and deliver it to her house, in which she will install it herself. She agreed to this and the matter is settled.



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    Anonymous (03/28/2002)
    Although we don't have Castle Windows in our house we have Ultra-Lite windows and have had them for about 15 years. We have experianced the same problem with fog in the glass on 2 occasions and we paid $90.00 each time. I understand that it cost companys a lot of money to insure, fuel, and maintain service trucks plus the cost of labor and all the insuances that go with it. I guess you can't expect these companys to run around doing this for free.

    Anonymous (03/30/2002)
    If a company offers a warranty they should state in the warranty that there will be a service charge for your defective windows. My warranty states that they will replace a defective window at their COST, not mine.

    Anonymous (04/24/2002)
    Warranties usually only tell you what the cover, can you imagine how long your warranty would be if they they printed everything they don't cover? Just a thought....

    DAK41036 (04/01/2005)      
    I have not had a good experience with this company at all, I spent over $5000 door, windows once I needed to use warranty that when the true colors showed
    unbelievable


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