Suncom Complaint - Bad Customer Service - Automated Systems / Lack of customer service
Automated Systems / Lack of customer service - Complaint
CHARLOTTE/CHARLESTON, NORTH CAROLINA -- After 2.5 years with Suncom I have just about had enough! They say they "Value" your business, in the end they only value your wallet. Had an issue today where my bill was not past due (Payment mailed 3 days ago, but the system had automatically suspended my service because I hit a "Credit Limit". Credit limit with a phone company? The only reason I hit the "Limit" is because I have an additional $22.00 of roaming from traveling. I am on an "un-plan" and because they did not receive my payment of $90 yet, and the new month billing hit (Did not even get the bill yet), they shut off my phone for being $11.21 over my "credit limit".
I have got a daughter that has strep and my girlfriend NEEDS to be able to get in touch with me should she need to go to the hospital. In addition, my mother-in-law has a medical condition that make it imperative that she can reach us when needed.
Suncom has put this entire family in harms way tonight for a lousy $11.21!!! Why do companies always have to be worried about money, and not about the quality of services they provide their "Customers".
----I have a cell tower in Charlotte, near my home that I have had problems with for over a year. After complaining MANY times, they tell me they have no plans to correct the issue. There are 15k cars a day that pass through this area and MANY people have the same problem, but they refuse to do anything about it!
----Customer "Service" associates that do not care about anything dealing with service, or QOS (Quality of service. All they are there for is to suck you in and get you ties into a contract, and take your hard earned $$.
--- Bad automation, bill are put toward your "Credit Limit" before you even see them, you can be shutoff at any time even before you have seen the bills to see if there are any incorrect or fraudulent charges.
--Contracts that you are tied to no matter how bad the quality of service (QOS).
--Customer service associates and managers that do not care who you are. I am not some 16 yr old that cannot pay my bill. I am an adult that travels, has a family to worry about, career to keep going and needs a cell company that gives a rip and will allow me to stay in contact with my sick loved ones!
In the end companies are getting too damn big for their own good. All they want is your money and do not care how they get it as long as they do. Decent cutomer service is a thing of the past!
My background? 35, Professional, a 13 yr IT Project Manager who knows how to keep my clients happy and to resolve issues. This is my job and my career, maybe Suncom should take a few lessons from their customers on how to treat their customers!
In the end, I will NEVER recommend that anyone go to Suncom, and certainly think again before getting locked into a contract that will get you nothing but headaches and put your family at risk!
This complaint is also being mailed to the following corporate address as well as WCNC tv in Charlotte, NC:
Corporate Headquarters address Top
SunCom Wireless, Inc.
1100 Cassatt Road
Berwyn, PA 19312