BOCA RATON, FLORIDA -- Letter to Attorney General:
I subscribed to VoIP telephone (Acct $ 56146) from VOIP.com on 12/14/07 as unlimited calling plan that includes US, CANADA and mexico unlimited calls. I was an MCI local subscriber for last 3 years. I transferred my home number to VOIP service. I also paid them yearly since yearly payment reduced monthly charges. Last week, I received an email saying that I exceeded residential average users minutes and they suspect that I use it as a business. I sent an reply that it is my primary home number and I use exclusively for home use. My wife uses it to study with her partner which she did with MCI plan too. Last week, the company chaged my plan to business plan without my permission and sent an email to me that now I have to pay $19 for 1000 minutes and additional minutes will be charged extra. I called the company on 2/28/07. Their Rep Maria stated that the Federal govt enacted a law that allows home users of VOIP to use 2500 minutes per month. Anything more will be considered business. I asked why then advertise as unlimited and also the terms does not say anything about minutes limitation. She said that Fed allows them advertise UNLIMITED plan but would not allow more tha 2500 minutes calls. That seems to me FISHY and misleading. I asked to cancel and refund. She said that they will charge me $39 to cancel my service. That $39 cancellation fee also not in the terms of service. The terms of service does not say any thing about Fed law and minutes. They have 30 day refund period and di dnot tell me anything in 30 days but tellimg me this after 30 days. It like they traped me.
I am asking help. If residential lines are not allowed to make more than 2500 minutes, why scam people with UNLIMITED calls. I used Optimum online VOIP for last 3 years but never got this.
I am asking full refund of my money except usage according to residential plan not biz plan. I already subscribed to another voip and requested to transfer my number.
I found 2 other similar complaint in my3cents.com regarding Voip.com.
To help keep me as a potential future customer, I would like the following:
I like to get a full refund except for usage since their advertsing is misleading and did not disclose their policy of usage limit but advertised as UNLIMITED.
They need to stop this kind UMLIMITED advertising or disclose their minutes usage policy.
At the very least I would like a response from your company regarding this incident. Thank you for your time.