We called the 1-800 number from the local Home Depot to arrange for the install of our new water heater. It was simple and the total $908 was charged to our account.

The installer showed up promptly and installed the heater with no issues.

But the heater would not ignite. The installer spent almost an hour there trouble shooting the unit, then said that they would have to order a part and it would take 2 days for that part to arrive.

I was furious and called the 1-800 install number. They stated that Home Depot would accept the unit back. But the next day they stated that they could not accpet the unit and it was a warrenty issue...

This IS totally unacceptable. I purchased a b-stock water heater for full price. Also was without hot water for 3 days...

Unacceptable on all accounts... If you need a water heater installed, call a plumber and deal with them. Home Depot is a waste of time. Terrible customer service and a terrible product sold...

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