Lumber Liquidators Complaint

NEVER BUY prefinished floor from Lumber Liquidators - Wood floor in the kitchen

44
Helpful Votes
Posted By: Grace001 on 3/19/2007

Location: Arligton Hts, IL

I had my Bellawood maple floor installed in my new kitchen after recommendation, from "specialists" at Lumber Liquidators in Arlington Hts IL. That floor should never be recommended for the kitchen! After a minor leak under the sink, water leaked to the floor. Finish has come off at the edges exposing raw wood.

By the way: wood planks are beveled and are finished only on the top, making easy way for water to puddle between planks, seep under the finish and ruin it! I'm very
disappointed with a quality of Bellawood.

They claim that finish is guaranteed for 50 years! MAYBE JUST TO LOOK AT IT! My old oak floor in the rest of the house had much more use and abuse and old finish is still fine. There was no mention that it should not be installed in the kitchen (where there are occasional spills). After complaining, Lumber Liquidators has send somone to see the floor, but they refused any responsibility for the finish. NEVER BUY PREFINISHED FLOOR FROM LUMBER LIQUIDATORS!!! It cost me over $1200 just for the floor not counting instalation.


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    User Discussion - Add your 3 cents!


    poppapia (03/19/2007)      
    Many houses have hardwood (including prefinished) in kitchens and dining rooms, where spills do happen. If these spills are cleaned up immediately, there shouldn't be any problems with the floor. With the exception of ceramic tile, any other type of flooring will have problems if exposed to moisture for a prolonged period. For myself, I would never purchase any type of flooring product online unless I could look at it somewhere in person.

    shawnp80 (03/19/2007)      
    This minor leak may have been leaking longer than you think. I just bought pre-finished Brazilian Redwood from Lumber Liquidators on Saturday. I hope it works out ok. I am having it installed in the living room though. I went with ceramic in the kitchen.

    jtsjtsjts (02/26/2008)      
    it didnt matter if the floor had bevel's or not ,all floors raw or prefinished only have finish on the surface.none should be subject to water this is a insurance claim


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