Florist Express Complaint - Florist Express / ProFlowers - Flower Delivery

Posted by Laura291 on 2007-05-13:

I'm not sure I can edit a review, but I made a date typo above. Saturday was 5/12, not 5/15!

Posted by Lidman on 2007-05-13:

FTD is very good. Sorry about your experience but I hope you had a happy Mommy's day anyway.

Posted by chablis040 on 2007-05-23:

Just had the SAME problem. Ordered from "Fruit Basket Today" May 17, 2007 for delivery on May 21, 2007. No delivery. When I called "Fruit Basket Today" on May 22, 2007 they put me on hold for a long time then transferred me to "Florist Express". Florist Express had not even acted on my order of 6 days ago. They said they would fulfill my order now, but I told them my folks' anniversary had passed and I wanted the order cancelled with full refund. They didn't sound too happy. I'm calling the credit card company now, and am going to avoid Florist Express like the plague, and any company that uses them.

Posted by nicknameless on 2008-09-06:

I use ProFlowers on a regular basis, and the few times there was a problem with the delivery they always called me and straightened it out. I love that they e-mail each step of the process. HOWEVER, I have used ProFlowers express several times and have decided not to ever use them again. I also got the comment "the florist refused to deliver the arrangement I ordered". Who has ever heard of such a thing? And they never get in touch with you and even when I called yesterday to complain they said they would check into it and I have heard nothing as of yet.
I will never use them again.

Posted by furchild on 2010-08-29:

I am so very upset by the lack of service I received from Proflowers Florist Express. I ordered flowers for my mother’s funeral the day before and specified that they needed to be delivered by 10.30 am on a Saturday. I was assured that it would be no problem. I did not receive any email confirmation so I called the local florist in the small town where my mom lived and they confirmed several deliveries for the funeral the next day but nothing in my name. I called Proflowers Express, verified my email and asked that the flowers be delivered to the church as early as possible but before 10.30 am when the service was to start. I was told no problem and that I would receive an email confirmation. Yet again no email confirmation. The next day on my way to the funeral I received a call from the organization telling me that the flowers could not be delivered. I asked to speak with a supervisor “Tom” who told me that he was sorry but they just couldn’t get them there on time. I explained that the local florist was delivering flowers there and perhaps they could do it. I was told that they did not contract with them and it could not be done. I told him this was unacceptable and he said he would see what he could do and call me back. I did receive a return call and was told that a florist had been located who could deliver by 10.30. The flowers never arrived. My first comment is that if a florist was located after I spoke with Tom, why was I called if it could have been done in the first place? It was very upsetting. Second if they promise to make the delivery then don’t, they caused me to check every floral tribute at the funeral to find that none had my name on it. None looked anything like I ordered either. This is over the top disgusting service that caused me a lot more stress than I needed on a very stressful day. I will be disputing the charge on my credit card.

Posted by HP on 2011-11-15:

used Pro Flowers cause a relative works there, needed same day delivery, didn't know I was being sent to Florist Express, which didnt honor family discount (had to ask for it), misled into a shipping reimbursement (actually had to enroll in a service then cancel), but more importantly THEY DID NOT DELIVER THE FLOWERS!! claimed they could not find the address..that it was a government building...nooooo it was an apartment complex, if the are in de 'business' of delivering.. they shouuld be able to find it! so the next daaaaaay they offered to delivery....I CANCELLED! what a ball of crap this service is!! STAY AWAY

Posted by Connie on 2012-01-03:

I totally agree with all of the negative comments about Pro Flowers!! I ordered an arrangement for a funeral that I could not attend as it was out of town, but was informed later that the flowers were wilted and just not in good shape. When I contacted the cust. service the offered a 10 gift cert. HA! Like I would use their service again. I told them I did not need their puny gift cert. so they offered to send a new arrangement to the family's home for free. Well this was a funeral for a father of many kids, who live in different places, ummmm, which one should I send it too???? I told them this was unacceptable option. Still no offer for a refund. Do not order from them!