I will NEVER buy another item at ANY Home Depot ever again. What a horrible excuse for a company.

I saved $20,000 to have my kitchen completely renovated by Home Depot in Jericho, N.Y. and their so-called "Authorized Contractors".

1) I signed a contract with Home Depot in November of 2006. For MONTHS, I kept running back home from work to supervise deliveries and pick-ups of the kitchen cabinets that kept arriving completely damaged.

This went on for months and there were at least five deliveries! I was told I had to pay for an upgrade for more expensive, more "sturdier" cabinets. They forced me to buy more expensive cabinets, which I didn't want or need. This went on for months and at the end of April, I decided to cancel everything. I had returned their cabinets and request my full refund of more than $18,000. More about that later.

2) The Home Depot contractor tells me I just HAD to have my kitchen floors ripped up BEFORE the cabinets were to be installed and have a new floor installed, which he charged me thousands of dollars to do. A flooring professional came to my home and told me all I needed was a "floating floor" to place over the existing floor, and that would only cost me around $500.

3) After Home Depot received all the cabinets, I again called the store to check up on my refund. They REFUSED A FULL REFUND! They claimed that because I signed a contract, I had to pay them a 30% restocking fee! I was outraged and explained to the assitant store manager that in no way was I going to pay them anything, this was a breach of contract on their part because it's now April of 2007 (signed contract back in Nov. 2006!!) and in fact, they owe me for all the missing time I had to take off from work to supervise all these deliveries and pick-ups of their damaged cabinets.

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