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ameritech Complaint - Ameritech's rotted phone lines - phone service
phone service - Complaint
MICHIGAN -- I live in Michigan and for years I have had intermitent phone problems,usually when it rains, phone being out of service and static on lines to the point the phone is useless and I cannot maintain a internet connection. I am told by Ameritech repairmen this is caused by rotted phone lines which need replacing. I am not alone with this problem.
I have spent hours on hold, sometimes at pay phones in very cold weather while they do their automated phone line check, which usually reveals no problems, even though my phone may be acting up or out of service. The serviceman comes several days later when the sun has dried out the lines and they have repeatedly told me the same thing, main lines are bad and need replacing and that they will report it.
Not being able to find out anything about the replacement from Ameritec is frustrating. Once you get thru to the call center, you always gets you a caring concerned person who always trys to help, but, this persons only fowards the info to another department. Returned calls are promised and not made, cobbled messages are left by non-existent people from valid Ameritech phone numbers. More caring people, more promises of returned calls. Apparently just lies.
Bla bla bla I could go on forever but unfortunately Ametitech's phone service sucks. They are ripping people off by not providing the service being paid for. They are constantly laying off more caring people, recently 15,000, just a little than the town I live in, and that's scary, almost a whole town like mine out of work, not because they can't do their job but because their is no job to do. Is the K-Mart and Enron syndrone about to attack Ameritech ????
But all good things sometimes come to and end, once great then gone!!! Ameritech "Whats gone wrong"!!!!!! I think we all know.
I have spent hours on hold, sometimes at pay phones in very cold weather while they do their automated phone line check, which usually reveals no problems, even though my phone may be acting up or out of service. The serviceman comes several days later when the sun has dried out the lines and they have repeatedly told me the same thing, main lines are bad and need replacing and that they will report it.
Not being able to find out anything about the replacement from Ameritec is frustrating. Once you get thru to the call center, you always gets you a caring concerned person who always trys to help, but, this persons only fowards the info to another department. Returned calls are promised and not made, cobbled messages are left by non-existent people from valid Ameritech phone numbers. More caring people, more promises of returned calls. Apparently just lies.
Bla bla bla I could go on forever but unfortunately Ametitech's phone service sucks. They are ripping people off by not providing the service being paid for. They are constantly laying off more caring people, recently 15,000, just a little than the town I live in, and that's scary, almost a whole town like mine out of work, not because they can't do their job but because their is no job to do. Is the K-Mart and Enron syndrone about to attack Ameritech ????
But all good things sometimes come to and end, once great then gone!!! Ameritech "Whats gone wrong"!!!!!! I think we all know.
Comments:
Posted by BrianF on 2005-02-15:
I am an Ameritech/SBC repair tech. The company is not replacing any phone lines. They tell us to fix them any way possible. They are so money hungry they don't care about customers or employees. All they care about is the almighty dollar and they don't care how they get it,including stealing from employees. Mich. Bell was a great company to work for. SBC has run morale so deep into the ground I don't think it will ever recover. They are a terrible company to work for and everyone hates to be there.
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