Nextel Complaint - Bad phone and customer service!!
FT MYERS, FLORIDA -- I have been a customer of Nextel for years now, and have noticed that the phone service has gotten worse over time, I've called numerous times to complain, each time give the area I live and told that they would "check into it" and I would sometimes receive a call back. It wouldn't take very long and right back where I started, constantly dropping calls.
Finally, after making another customer "care" call and praying that I would finally get someone on the other line that I could verbally understand, I'm told I could go to the "hybrid" phones, but I would have to purchase those phones, and they are not cheap!!
The "customer care" operator told me that they will no longer make the regular nextel phones, all going to hybrid phones because they know there is phone issues. I asked why did they not tell me that when I purchased a new I580 for my husband and spent well over $300 ????
What finally drew that last straw, my call dropped the other night when my brother was on the other line, he's fighting in this war in Iraq, I can't just "call him back", the bars on my phone went from green to -0- and the call dropped!!!
WARNING --- Stay away from both Sprint and Nextel... I'm getting ready to "buy out" of my contract and switch to another company all together.... THEY ARE THE WORST !!!!