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Motel 6 Complaint - Motel 6 Corporate Office - Horrific Service - Motel Stay

Motel Stay - Complaint
Review by armymp8157 on 2007-06-16
JACKSON, MICHIGAN -- In September I stayed at the Motel 6 in Jackson MI. I reserved four days, however ended up staying one day only. I ended up being relieved from military duty earlier than expected. I forgot to check out so I called the Motel 6 and advised I'd be in the next day to check out and my room was vacant. They advised that was fine. I returned to check out. Then I noticed I only got credit for two days of my stay on my credit card, so I e-mailed Motel 6. I got an e-mail back advising to fax my credit card information, which I did. On 10/23 they wrote back advising they could not substantiate the error occured. I e-mailed them back on 10/26 saying "How can you not substantiate that an error occurred? I think it should be quite simple. Your response is concerning at best. Please further investigate this. I stay every month and have stayed every month since December 2001. I will go elsewhere if the one time I have a concern this is how it is handled." I received no answer. On 11/12/06 I sent an e-mail checking the status of my e-mail. I received no response. On 11/16/06 I sent an e-mail and received no response. On 11/26/06 I sent an e-mail and received no response. I've received no response to date. This is probably the worst customer service I have ever experienced.
Comments:
Posted by superbowl on 2007-06-16:
Probably because it's Motel 6. They don't have the best prices anymore, shop around.
Posted by justcuz3993 on 2007-06-16:
When you called to tell them that you forgot to check out and would be back the next day to do so, why did they have you come back at all? If they had your credit card information, couldn't they have just resolved it with you on the phone right then?
It sounds to me like they intended to charge you for two days right from the moment you called. How long past the check out time did you call to let them know you had forgot?
Posted by ghostbuster on 2007-06-17:
Well, maybe you would not be charged for two nights if you did not forget to check out. Learn to take respobsibility for your actions.
Posted by Handlers on 2012-01-27:
Amazing Motel 6 has become a hookers paradise. I had them knock on my door in Jacksonville, Meridian, and when I asked if that was going to happen in Hammond, La the girl at the front desk took it as a insult and I said I am a customer I have a right to ask and even explained. Her attitude angered me because she took it personally even though I explained it she told me to get out of her lobby twice. She talked to me like a dog and told me she was going to call the police on me so after seeing the sign on the door when I got "Be back in 5" I knew it was the same old Motel 6 like the other places. I told her to call the police and the said F---Y---back at her. and left. I will not ever have my techs stay there again. We have spent thousands at Motel 6, but no longer. If they want to turn all there places into hooker hotels no business of mine. And I mean that!
Posted by cl on 2012-05-08:
I am staying at a motel 6 in Hilliard Ohio and wish I could afford another long term option!!! The cops are on the property everyday!!! There is a lot a people allowed to stay over and over when they have trashed their room, have parties, don't pay their bill on time or whatever!! Tonight the cops came through with a k-9, several of us were outside talking and were asked to return to our room. They are now back and have a person sitting in a cruiser!! Hilliard Ohio is a community that us upper middle class and I certainly expected better in the area for Columbus I am in. The general manager tends to select who to pick to ask to leave and I don't know how to complain without having to change hotels and move to one that is higher priced or inconvenient!!!
Posted by Nina on 2012-08-14:
I am a corporate person with another company who stayed at the motel 6 1356 Coalinga east on Dorris. I would never stay there again in life the assistant manager has a major attitude and if you stay there they have roaches and it is unsafe to be exact. Please use caution !!!!
Posted by Ej vega on 2012-09-16:
RACIAL PROFILING
Location: Motel 6 Kansas City East - Blue Springs #384,
901 NW Jefferson St, Blue Springs, MO, 64015
Phone: (816) 228-9133, FAX: (816) 228-1619
NIGHT CLERK ON DUTY
Posted by lynnette anderson on 2012-10-24:
we spent a night at your motel 6 in Oklahoma City. The place was a pig sty. Holes in the box springs, dirty sheets, curtains tied to the rods and furniture was broken. We will never stay in another Hotel six.

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