I will NEVER ever EVER fly US AIRWAYS again!!! It’s the worst airline service I have ever experienced in all my years of travel. They acquired America West Airlines which was the airline I always used to fly to Fresno. Let start from the beginning:

For my departure Sunday morning I arrived at BWI 1 ½ - 2 hours before my flight, the line was three to four rows of a couple hundred people and only (4) kiosk machines were working out of 10 -12 kiosk machines.

People were being pulled out of the line for the very next flight. At this point I was wondering if I was going to make my flight and still had to go through security with only 25 min till flight time. Luckily I made did my fight with a few minutes to spare.


When I arrived at Fresno, CA my luggage with all my clothes was missing. I was one of many standing in line with lost luggage. I filled out a claim number with my cell number and was told to call this number later in the day. I called several times that afternoon and received a standard answering machine message like a home answering machine: “Please leave a message” I left several messages and finally decided to go to the airport at 11:30 pm that night to check on my luggage. My luggage was there at the airport and nobody ever called to say it have arrived.

When I was out in Fresno I purchased a new pair of Sony Studio Monitor headphones ($100.00) from the Guitar Center. I did not have enough room in my carry-on baggage so I packed it in my checked baggage for my return flight home.

My flight home was a red-eye fight (my choice). When I got home at 9:00 am I went t sleep and later that afternoon I woke up and started unpacking. Guess what my new ($100.00) headphones were missing out of my checked luggage. I called the airline and was told I have to return to the airport within 24 hours with the checked bag with the missing item.

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