April 1, 2007 bought Sony TV open box 60 inch and 4 year extended warranty. One hour after plugging it in, it shuts down - called Best Buy to get it repaired. Tv worked the next day, canceled repair call. Tv worked on and off through next few months. Would not turn back on June 21st. Someone came out the June 28th.

"Fixed" TV, but it shut off by itself as repairman was exiting. Repairman said he needed to order a part, would take 3-5 days. July 5th, 2007- called best buy to find out about part. "Robin" said bring TV in to best buy for replacement. My husband repeated back to her what she said and she confirmed yes bring it in to the store for a replacement and said all the store has to do is call and get authorization. My husband loaded up the 60 inch TV and hauled it all the way to best buy to do what Robin said. Manager James Gardner picked out the replacement TV, brought it up to the exit door, and said he needed to call to get authorization. He had an associate call up to get authorization. They said there is no authorization. My husband called the in-home repair number on his cell phone to find out what just happened. Robin was not there, spoke to some other lady. Lady asked to speak to manager. My husband handed his cell phone to the store manager James Gardner. The manager went to a corner to talk on my husband\'s cell phone for ten minutes. Came back and said there is no authorization, very snooty and rude. Offered to put part of the refund on a gift card. Very frustrated, my husband accepted the gift card for a fraction of what we paid for the TV. Now we have no TV, a gift card that cant buy us a comparable TV and no desire to ever shop at best buy again. ---------- Spoke to someone at in-home repair, they said they did not see anything about my husband talking to Robin.

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