Newegg Complaint - Very Poor Customer Service - Toshiba 42
Toshiba 42 - Complaint
MINNEAPOLIS, MINNESOTA -- I have done business with newegg in the past and chose to do business again because of their reputation and great customer service. I purchased a Toshiba 42" LCD tv with an added 5 year warranty. I recieved the tv July 18th. Newegg has a bulk item return policy that states that once the item is signed for, it is not their responsibility and to carefully look over the packaging and refuse delivery if there is a problem. The box looked fine so I signed for it. After unpacking the tv I plugged it in only to find the tv had a half inch band of blue lines in the middle of the screen. I contacted newegg which told me to contact the manufaturer. I did just that and the manufacturer told me to contact newegg because the item was brand new. After a couple more calls, I was finally able to get the number for repair tech (who the extended warranty is through) as well as a couple Toshiba authorized repair centers. Repair tech can't do anything until the factory warranty expires, and both service centers are refusing to look at the tv because it is brand new. They are claiming the defect was caused during shipping and isnt covered by warranty. I also called the company that shipped the tv and they are saying to contact newegg as well. I contacted newegg again with no luck. I have used their phone number, live chat, and email to try to get this issue resolved with no luck. Newegg refuses to exchange the defective tv.
Bottomline: I have just spent over $1500 at newegg for a defected tv that I can't enjoy, get repaired, or exchange. I have a $1500 paper weight with an extra 5 year warranty.
I do not want my money back, all I want is for them to exchange my tv for one just like it that works, which they won't do.