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Emirates Airlines Complaint - Appalling Service to an 80 Year old Woman
Complaint
SYDNEY AUSTRALIA -- In April this year my mother and I travelled to Europe and Morocco by United Arab Emirates Airlines. My mother who has previously travelled Singapore Airlines had heard that Emirates Airlines provided high quality service and additional leg-room and so was very keen to try Emirates.
My mother flew home from Italy to Sydney by herself as I was heading off to Morocco.
My mother and I both went to Rome Airport together as my flight to Casablanca was an hour after her flight.
Two days prior to my mother's return flight she came down with the flu and wasvery ill. I was very worried about her flight back to Australia as it was a 33 hour trip with some 8 hour stop at Dubai (see attached copy of my mother’s E-Ticket). At Fiumicino Airport I spoke to staff from Emirates airlines about my mother’s illness and her need for some care on the flight home particularly her very lengthy stop at Dubai. The Emirates staff member who I spoke to offered to have my mother collected from the plane by wheelchair at Dubai airport. She advised that if she was collected by wheelchair she would be taken to a room where it would be quiet and comfortable and staff would attend to her needs.
I was horrified to learn that no-one came to care for my mother – no-one showed up with a wheelchair; no-one gave her any assistance and indeed, she spent hours coughing on the plane from Italy to Dubai and again from Dubai to Bangkok and at no stage did anyone come to her aid in any manner. My mother was so ill she sat in the one chair at Dubai airport with no food and no drink for 8 hours!
On the flight from Bangkok to Sydney, one of the airline stewards came to my mother who was continuing to cough and cough and cough as she had done on the flight to Dubai and from Dubai to Bangkok and gave her drinks and aspirin. This member of staff enquired as to how long my mother had been ill; where my mother had travelled from and what assistance she had been given. My mother told this airline steward that I had made arrangements for her to be cared for and that this had not happened. The airline steward was horrified, and with concern, said that this had happened before.
I am truly appalled at the neglect of staff from United Arab Emirates airlines of an 80- year old woman who was very clearly very sick. And, the neglect was widespread over many hours – not only did she no get collected at Dubai airport as I was promised she would be, but she was completely ignored during her flights to Dubai and then again to Bangkok.
I wrote to the airline who replied that she shouldn't have travelled alone and that wheelchairs are only available when booked.
NEVER TRAVEL EMIRATES.
My mother flew home from Italy to Sydney by herself as I was heading off to Morocco.
My mother and I both went to Rome Airport together as my flight to Casablanca was an hour after her flight.
Two days prior to my mother's return flight she came down with the flu and wasvery ill. I was very worried about her flight back to Australia as it was a 33 hour trip with some 8 hour stop at Dubai (see attached copy of my mother’s E-Ticket). At Fiumicino Airport I spoke to staff from Emirates airlines about my mother’s illness and her need for some care on the flight home particularly her very lengthy stop at Dubai. The Emirates staff member who I spoke to offered to have my mother collected from the plane by wheelchair at Dubai airport. She advised that if she was collected by wheelchair she would be taken to a room where it would be quiet and comfortable and staff would attend to her needs.
I was horrified to learn that no-one came to care for my mother – no-one showed up with a wheelchair; no-one gave her any assistance and indeed, she spent hours coughing on the plane from Italy to Dubai and again from Dubai to Bangkok and at no stage did anyone come to her aid in any manner. My mother was so ill she sat in the one chair at Dubai airport with no food and no drink for 8 hours!
On the flight from Bangkok to Sydney, one of the airline stewards came to my mother who was continuing to cough and cough and cough as she had done on the flight to Dubai and from Dubai to Bangkok and gave her drinks and aspirin. This member of staff enquired as to how long my mother had been ill; where my mother had travelled from and what assistance she had been given. My mother told this airline steward that I had made arrangements for her to be cared for and that this had not happened. The airline steward was horrified, and with concern, said that this had happened before.
I am truly appalled at the neglect of staff from United Arab Emirates airlines of an 80- year old woman who was very clearly very sick. And, the neglect was widespread over many hours – not only did she no get collected at Dubai airport as I was promised she would be, but she was completely ignored during her flights to Dubai and then again to Bangkok.
I wrote to the airline who replied that she shouldn't have travelled alone and that wheelchairs are only available when booked.
NEVER TRAVEL EMIRATES.
Comments:
Posted by bsb7140 on 2007-08-06:
Its not the responsibility of an Airline to look after passengers, they are a Airline, not a flying hospice.
Posted by Robf on 2007-08-07:
I wouldn't fly them just for the simple fact that they let someone who had the flu fly at all. Can you imagine how many other people could end up sick after being stuck in an aircraft with a person with the flu? Or TB? Oh wait, the TB thing already happened.
And if you were so worried, why didn't you fly with her and postpone your trip to Casablanca a few days? After all, she sacrificed to take care of you when were sick as a child. Time for payback.
And if you were so worried, why didn't you fly with her and postpone your trip to Casablanca a few days? After all, she sacrificed to take care of you when were sick as a child. Time for payback.
Posted by jktshff1 on 2007-08-07:
Did she ever ask for help?
Posted by yoke on 2007-08-07:
Did you pay extra to have her helped or did you just assume it was part of the ticket price to have her watched for 8 hours. Parents pay extra when their kids fly unattended, maybe there should be something similiar for our elderely flying alone.
I can't beleive that the airlines allowed her to fly if she was that sick.
I can't beleive that the airlines allowed her to fly if she was that sick.
Posted by firengine103 on 2007-08-07:
I would have been so mad if she was seated next to me. What were you thinking, the welfare of your mother? The passengers? I think not. If your sick, you stay where you can get care or charter your own private flight. I know, $$$$$$! I don't know about overseas airlines, but U.S. carriers are not allowed to give ANY medication including aspirin. and it's not their job to provide hours of care to any passenger. You probably even requested an exit row seat for her so she would have extra room. Your responsible for your mom's care, not the airlines!
Posted by superbowl on 2007-08-07:
What the he11 were you thinking putting a sick person on a public plane! If I had an old lady with the flu next to me I would have raised he11 with the airline for letting her on the plane!
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