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Dell Computer Corporation Informative - Don't Give Up - Dell Financial Services

Dell Financial Services
Review by Hate Dell on 2007-08-14
If you have had trouble with Dell Financial Services, DO NOT give in to them and their bulliness. Our small company purchased two computers on the 60 day agreement. Both were paid in 70 days with late fees and interest. Should be end of story right? Wrong...they continued to send billing statements stating no payment due. They decided to start calling 3 years after the first statement and tell us that we owed $700+ on each account. I battled with the Service Reps and stated that they were charging me for having an open account that I did not owe them for product. They stated that because we did not "CLOSE" the account after I paid it off, that it remained open and we continued to get charged.

My Advice... DO NOT pay them for anything other than the product. They will threaten that they will report it on your credit and that it will negatively affect you. Don't fall for that. Pay what you owe on the product and close the account. Write a letter stating that you are upset with the way they handle their financial services and you will be happy to spread the word on them. I know some of you are probably frustrated, but take the time to write one last letter and move on. They like to play hard ball.

This morning I called and let them know I would be mailing them a check for $50.67 which paid for 36 months of postage and $1.00 per month to send an invoice. I wrote a letter which included copies of blogs from the internet on their company and sent it to the Financial Services area as well as the VP of Marketing and the VP of Consumer Services.

Feel Free to email me if you need help composing the letter.

Thanks
Comments:
Posted by PassingBy on 2007-08-14:
Dell Financial has a nasty habit of sending statements that show no payment due. But if you read the entire statement it shows that interest is accumulating. The best way to manage your account with them is to look at your statement online. At least that will show what's actually owed. I am creating another posting to relate what Dell Financial is now trying to scam the place where I work.
Posted by trumania on 2007-08-14:
Why did you call them 3 years ago to figure out what was going on? Sounds like this is negligence on your side.
Posted by dfields on 2007-08-16:
trumania... better go back and read. the Poster clearly stated 'they started calling after 3 yrs'.... duhhhhhhh
Posted by salmineo on 2008-05-05:
Same thing happen to us. Spent many hours talking to many people in India and getting nowhere. Feel if a company is going to charge you interest after three years, it their responsibility to clearly state that fact in big bold letters. And also the amount that is going to be billed should be indicated on each monthly statement you received.
We bought a MAC 5 over three years ago online. What I noticed when I ordered online, was that their was no confirmation #. So I made a telphone call to Dell. I was told that the order was taken. Then I was asked how I wanted to pay for it. Then I was aasked to set it up under under Dell Financials Services. I told him that I was not sure and would get back to him. Then I called a week later and said that I would pay by check. Paid for it by check. I would get a monthly statement with 0 balances and kept it open just in case we might buy more computers.
Then last month I get the statement we owe $2,700 dollars!!!!!!.
Can you put me in contact with "Hate Dell" of 8/14/07? could not find his email address?
His story is exactly the same as ours.
Need his help>
Thanks

And three years later I get a

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