On 12/29/02 we purchased a queen mattress/box spring from Raymour and Flanigan Furniture, in Cherry Hill, NJ. We were promised a delivery date of 12/31/02 anywhere between the hours of 12:30 pm and 3:30 pm. You guessed it; no delivery! I made phone call after phone call to the store where we purchased the set, and also to the distribution center where deliveries are made from.

I got nowhere! Every phone call was met with, I don't know where the truck is, I can't get in touch w/the driver, it will be there, but we don't know what time, etc., etc. Finally, at about 5:00 pm on New Year's Eve, I realized that I was not getting my mattress no matter what they said. They actually told me that the driver would continue to make deliveries until his truck was empty! Funny! They can't expect me to believe that, but they said it was true! Anyway, the store closed at 6:00 pm, but at around 5:15 the computers went down! How fortunate for them, just when I needed their help the most, but they can't help me at the store, I was told. They have nothing to do with the delivery service. I think that is pretty sad when they are supposed to be making the customer deliveries promptly! Well, my husband and I went into the store yesterday, 1/1/03 for a full refund, because we had paid by check, but we were told they show the delivery actually being made on 12/31/02! HAHAHAHA They also will not give me a refund, I now have to wait for my check to be mailed from "CORPORATE HEADQUARTERS" in the amount of $1239.14! They didn't hesitate to cash my check which I paid for in good faith two days before! This is their policy and I believe it stinks! They didn't even offer anything else! They actually called yesterday morning before I went in for the refund to see how I liked the mattress and did everything go well with the delivery! Never again will I trust Raymour and Flanigan! At a party on New Yesr's Eve, we were overwhelmed with other horror stories about this same store, so buyers beware! Thanks! Roscoe2517@aol.com