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Rooms Today Complaint - Buyer Beware! - Furniture
Furniture - Complaint
PHILADELPHIA, PENNSYLVANIA -- I had really hoped that the three negative reviews of "Rooms Today" represented a small minority, and that I would have a positive experience to report. Not the case, however.
I purchased a leather sofa and loveseat at the "Rooms Today" store in Northeast Philadelphia. When the set arrived, I was surprised to see it was so overstuffed, that it looked like something out of a "Rodger Rabbit" cartoon. This was not what I had seen in the store.
My wife and I decided to give it a try for the evening. After sitting on the furniture for a few hours, aside from being uncomfortable, we found that our eyes were burning. Apparen'tly, it was giving off some sort of VOC (volatile organic compound) from the leather.
The next day, since there was no literature delivered with the set, I flipped over the loveseat to reveal a tag with its contents. To my surprise, the tag said, "Made In China". I was shocked! I had specifically asked the salesperson if the set was imported. She assured me that it was not, and it was made in their factory in the U.S. I later learned from a sales manager that 80 to 90 percent of "Rooms Today" merchandise is imported. The irony of all this is that their brand is, "American Signature". Without supporting literature, I wasn't even sure if the leather was "good old U.S. cowhide", or Chinese Yak!
I was also told that the furniture had hardwood frames. While the loveseat was flipped over, I unzipped a bottom flap to reveal the frame made of, what appeared to be scrap plywood, stapled together- no solid hardwood in sight.
If one good thing can be said about "Rooms Today", it is that when we went into the store the next day, and asked for a refund, they didn't give us an argument. We were credited the full amount, including our delivery charge.
I purchased a leather sofa and loveseat at the "Rooms Today" store in Northeast Philadelphia. When the set arrived, I was surprised to see it was so overstuffed, that it looked like something out of a "Rodger Rabbit" cartoon. This was not what I had seen in the store.
My wife and I decided to give it a try for the evening. After sitting on the furniture for a few hours, aside from being uncomfortable, we found that our eyes were burning. Apparen'tly, it was giving off some sort of VOC (volatile organic compound) from the leather.
The next day, since there was no literature delivered with the set, I flipped over the loveseat to reveal a tag with its contents. To my surprise, the tag said, "Made In China". I was shocked! I had specifically asked the salesperson if the set was imported. She assured me that it was not, and it was made in their factory in the U.S. I later learned from a sales manager that 80 to 90 percent of "Rooms Today" merchandise is imported. The irony of all this is that their brand is, "American Signature". Without supporting literature, I wasn't even sure if the leather was "good old U.S. cowhide", or Chinese Yak!
I was also told that the furniture had hardwood frames. While the loveseat was flipped over, I unzipped a bottom flap to reveal the frame made of, what appeared to be scrap plywood, stapled together- no solid hardwood in sight.
If one good thing can be said about "Rooms Today", it is that when we went into the store the next day, and asked for a refund, they didn't give us an argument. We were credited the full amount, including our delivery charge.
Comments:
Posted by sarahnkrystal on 2007-08-29:
At least you got your money back!
Posted by dianec on 2007-08-29:
If you have a Norwalk Furniture store in your area, check it out. They are made in the US out of good leather and have hardwood frames. My couches are over 5 years old and still comfortable and in perfect shape. After you pick out what you want, it takes a few weeks for your furniture to arrive (because they make it), but it so worth the wait.
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