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America Online Complaint

Groups on AOL - and AOL response to Customers - AOL Internet Service - Groups at AOL

1
Helpful Votes

Posted By: febrile on 9/8/2007

Location: GA

I have had a "Group" on AOL for several years, which allows me to send group mail, post pictures, resources, etc. Apparently, AOL did some "redecorating" beginning last Fall, and I (and many others) have not been able to send "Group mail" to our Groups since last December ('06).

Despite repeated complaints, including a *snail mail* to Randy Falco, the CEO of AOL, which was never acknowledged, I have never received anything other than form emails in response ("We hope to have this problem fixed soon." (Is nine months anyone's idea of soon??? Go to:

http://messageboards.aol.com/aol/en_us/
articles.phpboardId=558827&articleId=127
&func=5&channel=Community%20Member%20Forum

to see what others are saying!

Paying $26 a month to have no working "Group" and no reasonable response to a customer complaint, especially from their Corporate Headquarters!) while continuing to stay with AOL borders on insanity. Goodbye AOL!

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User Discussion - Add your 3 cents!

Leela

(09/08/2007)

People still use AOL? Dump it, febrile.

AlleyS

(09/08/2007)

AOL stinks.. only reason why we still have it.. we get it free with the DSL lol

BOBOLAMA (09/08/2007)

i get free AOL Mail,with my AOL-Comcast ISP. i've been with AOL, since 1991. always love it!!

BOBOLAMA (09/08/2007)

AOL...the only intranet on the internet!!..still very cool!!

familytravel

(09/08/2007)

We've been with AOL for years. First we paid the $26.00 for dial-up, but now we've upgraded for AOL w/ DSL and we actually end up saving money. I would really, really recommend you either get DSL with free AOL or find another dial-up provider. For $26.00, AOL's dial-up service is very poor. I would strongly recommend looking into DSL service. I pay about $14.99/month for basic DSL, and get the AOL for free. If you want, you can pay AOL $10/month for unlimited technical support, movie clips, and all the extras.

beanbagbritches

(09/08/2007)

Time Warner now offers a free AOL account with Road Runner service. Perhaps you can utilize this service & get quality assistance while using your old AOL contact?

AlleyS

(09/08/2007)

family... in a way I think you should be able to get unlimited tech support w/o paying the $10... although its like a warranty... pay extra for extended

BOBOLAMA (09/09/2007)

i get tech support online with AOL,because i purchased,my cable ISP through AOL. i only pay cable service,and nothing to AOL. i get cable tv,phone service,and ISP all for $99.99 per month. it's the best deal i've had in years!

febrile (09/09/2007)

Thanks for your comments, everyone. Bobolama, do you work for AOL?
I have had AOL for several years, and I have cable with my AOL, and the only reason I kept my AOL is because I am a Group Founder there. None of your comments address *my* issue, which is: AOL Groups are not functioning, have not BEEN functioning for 9 months, and Groups are the only way for a large number of people to communicate on AOL. Moreover, when I send a snail mail letter to Customer Service, I expect a response, which I have not received.

As for Tech support, their techs, after never being able to resolve the problem, kept saying they would pass it up to th... more >>

PassingBy

(09/09/2007)

Since AOL can't fix the problem why not move to another ISP?

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