Alaska Airlines Complaint - Alaska Airlines - Flight Orange County To Portland

Posted by MRM on 2007-09-10:

$1100.86 for a plane ride from CA to OR... GOOD GOOGLY MOOGLY! You could have ridden the bus for the same destination in half the price.

Posted by dianec on 2007-09-10:

Did they fly to Oregon? Could have been flying to the east coast or Alaska. Anyway, that is an extremely high price to pay--unless going to Australia. I don't understand why they had him pay again if he already had a ticket though. Need a better explanation. Hope you get this problem resolved.

Posted by Hugh_Jorgen on 2007-09-10:

There's got to be a lot more to this story.

Posted by superbowl on 2007-09-10:

I don't get this post at all. It's a $300 plane ride with all the airlines? Was it a first class seat? Who did you give the original money to? a third party agent or the airline? The luggage is a second issue not related to the first as your bags have no idea how much you paid for a ticket. Could you maybe provide a bit more info? We use Alaska Airlines and find them to be one of the better ones out there these days.

Posted by jktshff1 on 2007-09-10:

I am reading the husband did not have a ticket, and needed one. Last minute tickets with any airlines are very expensive.
Could be wrong though.

Posted by Too Good To Be True on 2007-09-10:

Lin10: Could have given a littler more info, was he overweight and needed an extra seat ? Or why the extra ticket ?
I voted your review 'Very Helpful'.

Posted by Lin10 on 2007-09-10:

People seem curious, so I will tell a more complete story. My Father planned a vacation for my whole family, he paid for the first ticket for my husband, and used travelersadvantage.com to book, and pay for reservations for 13 people. We printed a boarding pass online. But were not allowed to board, the personnel at the check in counter for Alaska air at the John Wayne airport in Orange County California did not seem to know how to use their computer! They were unable to find my husbands reservation in the computer, even with the aide of the supervisor. We were told he could either stay home or purchase another duplicate round trip ticket for all four flights. Two flights to reach the Alaska cruise and two to return. We did that rather than ruin a vacation for 13 people. Now I cannot get them to process a refund. You are correct that the luggage was unrelated, and did eventually turn up. When we changed planes in Portland they asked us why on earth we had paid for 2 tickets on the same flight!!! Currently after 5 weeks I am making no progress toward a refund and am considering taking them to small claims court. Any suggestions would be appreciated.

Posted by superbowl on 2007-09-10:

Not sure where you live but find an Alaska Airlines Business Office and walk in with all your paperwork.

Alaska Airlines
Customer Care
19521 Pacific Hwy South
Seattle, WA 98188
Tel: 1-800-654-5669

Posted by jktshff1 on 2007-09-10:

Lin, thanks for replying. Does you father have a confirmation of all the bookings, including your husband..that seems to be the key.
In addition, it's a little cheaper to book through a 3rd party, but really a pain when yo have problems.
Book direct little more $$$, but worth it when problems arise.

Posted by Timboss on 2007-09-11:

Since this does seem to be a considerable amount of money I would take all documents (make sure you have the original confirmation numbers, receipts, etc) and take them to small claims court. BUT on the other hand (I play both sides here), your father was the one responsible for your husband's first ticket - he paid for it so he should be the one pursuing this to prove he paid for it. If you are doing for it him then that is great and I wish you luck.

Posted by Lin10 on 2007-09-11:

My Father is 80 and just had surgery, I would not ask him to deal with this hassle. All of the paperwork and documentation was mailed to both travelersadvantage and Alaska weeks ago, as well as being given over the phone. I did not mail copies to princess cruises as travelersadvantage promised to relay the documentation to them. I can understand the counter personel having some sort of computer problem, we have all had those. But a company as large as Alaska should be able to correct a mistake.

Posted by jktshff1 on 2007-09-11:

Timboss, good reply, considerable amount of money means different things for different people..$100 used to be a considerable amount to me, but in this case, small claims would be the way to go.
Lin10..good helping your father..go get um'
Keep us posted.

Posted by Lin10 on 2007-09-16:

After 6 weeks of complaints to Alaska and travelersadvantage, and mailing them tons of documentation about this problem they have refunded a little over $500 dollars. Less than 1/2 of the total, they charged for a duplicate ticket we should not have needed to purchase! So tomorrows project is to start the paperwork for small claims court

Posted by Lin10 on 2007-09-26:

After 7 weeks we have been refunded $571.00 of the $1100.86! Really my best advice is to stay away from Alaska airline.

Posted by Lin10 on 2007-10-03:

At 2 months out we have still only recieved a partial refund. Customer support is obviously inadequate at Princess cruises, alaska airlines and travelersadvantage!

Posted by Lin10 on 2007-10-08:

The current excuse is one page of the 30 pages of documentation I sent them is blurry!

Posted by Gromit on 2007-12-11:

The flight was booked through a third party, travelersadvantage.com. No airline has any responsibility at all, to help you if the party you booked through screwed up. Most airlines will try to accommodate you IF possible. Stop complaining about Alaska Airlines, and direct the complaint where it belongs: travelersadvantage.com

Posted by Lin10 on 2008-10-12:

This was eventually resolved, we were finally refunded the ticket price of the duplicate ticket we purchased because the counter personel at Joth Wayne airport could not find our reservation in thier computer. But it took 3 months of complaints, and a considerable amunt of time. So no Alaska airlines in the future for me!

Posted by CDKing on 2009-01-01:

I think the biggest problem here is travelers advantage screwed up not alaska airlines. Dont get me started on travers advantage they are a nightmare.

Next time try booking directly with the airline instead of through a third party. When booking for that many people its smarter to contact the group sales department of whatever airline you choose