MBNA Complaint

Poor customer relations - Credit card services

5
Helpful Votes
Posted By: wkw on 9/19/2007

Location: IN

I have never been so upset as i have with MBNA. My wife and I have been faithful customers for many years and have always paid our bill on time. Recently we received our monthly statement only to find that our interest rate had almost doubled and as did our monthly payment.

When we called in to find out why, we were INFORMED that after reviewing our credit report, MBNA decided that we had become a risk, and even though we had paid on time all those years, that it was their right to increase the interest rate and payment amount to satisfy MBNA high standards.



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    User Discussion - Add your 3 cents!


    Slimjim (09/19/2007)      
    MBNA has been taken over by Bank of America. The timing sounds directly relative.

    JayD (09/19/2007)      
    You have two options. 1. Pay off the credit card in full every month. 2. Go to another bank! So whats your problem?

    Stew.old (09/19/2007)      
    JayD -- I think wkw's problem is that their loyalty and good habits were rewarded by a doubling of the interest rate. In my book that's a valid complaint.

    wkw - Hopefully you can transfer the balance or pay it off some how. You got every right to be p*ssed. Thanks for taking the time to post your experience. I voted your review 'Very Helpful'.

    Too Good To Be True (09/19/2007)      
    wkw: I voted your review 'Very Helpful'.


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