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VOIP.com Complaint - Horrible Company - Voice over IP
Voice over IP - Complaint
INDIAN HARBOUR BEACH, FLORIDA -- Like so many other former SunRocket customers, I was happy with their service until they went out of business. I then tried VOIP.COM based on false internet recommendations, and what I got was a temporary number with an area code not available locally, no ability to receive calls, only make them, no success in porting my original home number (worked great while with SunRocket) over to VOIP.COM even after 40 days from the request, extremely poor customer service (sounds like they are in Singapore after I finally get someone after almost an hour on hold). No email address to contact them and the web site provides no means for opening trouble ticket. I have contacted my credit card company to see what can be done. I
n the meantime, I will send the cheap Grandstream HandyTone-286 device they finally sent me (requires that you already have a router) well after they had billed me. I would highly discourage anyone from getting involved with this company.
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As a follow up, it gets even worse. When I cancelled the account for lack of service, rather than offering to refund any of my original charge for one year of service, they had the audacity to charge my credit card for yet an additional charge (with no explanation). Fortunately, I was already in contact with my credit card company and they blocked the additional charge while looking into the original charge complaint I lodged with them over this company.
n the meantime, I will send the cheap Grandstream HandyTone-286 device they finally sent me (requires that you already have a router) well after they had billed me. I would highly discourage anyone from getting involved with this company.
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As a follow up, it gets even worse. When I cancelled the account for lack of service, rather than offering to refund any of my original charge for one year of service, they had the audacity to charge my credit card for yet an additional charge (with no explanation). Fortunately, I was already in contact with my credit card company and they blocked the additional charge while looking into the original charge complaint I lodged with them over this company.
Comments:
Posted by Vinz on 2008-01-03:
I experienced exactly the same thing...good thing I filed for charge back with my credit card and didn't wait for them to refund my account.
Posted by dwight01 on 2008-04-07:
It's all true, folks. This is an unbelievably horrible company. Stay away from them. They are totally incompetent, and just plain unable to provide telephone service. How they remain in business, I guess, is because people like don't do their research before signing up.
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