I ignore computer and go shopping because no one ever showed.

Second install tech comes and tells me the first tech put inside wiring on the outside of my house. Second tech gets things up and running.

Second tech tells me to call the 800 number to get my promised free movies. Three hours later (enough for antenna phone battery to die) and tethered to a wired phone I finally get to a really good tech who calls me over the next 5 hours to update me on progress and starts my movies -- no problemo and I love him. There are horror stories of 2 weeks to get the movies!

Uh oh - sound on t.v. has terrible buzz so get on phone for another marathon and work with remote etc. until we decide another tech will come to the house and put an RF adapter on my old t.v. Looks all funky Medusa-like beside the t.v. ith wires coming out of it but sound improves.

So far cable service freezes daily for a couple minutes at a time (guess we're lucky it straightens itself out). Scanning channels to see what is on is tedious and slow. Another wandering sales rep told us there was a library of 12,000 movies to choose from on demand. That was some kind of a sales pitch! You get a few of the movies that are on the pay cable movie channels and not even all of them!

Internet service is slower and more aggravating than dial up. Even tho the computer icon says we have full signal, pages load when they feel like it. The wait is 2-15 minutes to load a page when the "internet gremlin" strikes which today has been all day. It took me hours to get here to write this sad story!

So here I sit broken hearted -- hundreds of dollars going to be charged -- and never started!

P.S. After U-verse Tech Support told me to disable my firewall and my virus program (which of course I didn't do), I accidentally discovered that (a) the wire wasn't plugged securely into the back of the router and (b) after unplugging the router to untangle the 30 different wires
which were pulling the router wire out, the router must have reset itself because the internet is now working perfectly! Heal thyself!



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