Maytag Corporation Informative

Beware purchasing this Fridge - French Door/Freezer model MFI2568AES

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Posted By: dmi services on 10/18/2007

Location: Bellevue, WA

Purchased MFI2568AES French Door/bottom freezer unit June 2006. Ice cube dispenser only produced about 8 cubes per day from the beginning. Service call and Maytag replaced the ice maker unit. Within 6 months, same problem plus ice freezing and jamming - again, replaced the ice maker unit. Third call within the 12-month warranty and the tech adjusted the water flow and stated that was the problem all along! It appeared to be working.

This week, the front control panel began flashing and the ice dispenser door flap began opening and closing every 5 seconds. We called the Maytag hotline (open 8 - 5 Eastern time, not too convenient for folks on the west coast) and they referred us to A&E, the local service group.

Described in detail all the problems (sounds like an electronic failure, doesn't it?) and they scheduled a tech to arrive 2 days later. He arrived without the parts to fix the unit - told me that it is the High Voltage Control Board. He has been getting callouts on this for over a month, had 5 in one week and requested that the company stock his van with at least 4 units. He can't get a replacement board until the 30th October. After some more discussion, he has scheduled to return on the 24th (1 more week). They can't ship the board in less than 3 - 5 days; Maytag is doing physical inventory at the moment. This is a printed circuit board, available on RepairClinic.com for $179.99 and ready to ship FedEx overnight. But if I replace it, my extended warranty will not be valid. So here we sit with food spoiling in coolers in the garage.

Good luck if you purchase anything from Maytag/Whirlpool (the new owners). We managed to save some food in the old General Electric fridge freezer which we kept for important things (beer) - it's only 26 years old and still works. Guess we should have stayed with a tried and true brand.

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    User Discussion - Add your 3 cents!


    WaxRash (10/18/2007)      
    The HV boards are a problem.We stock them in shop,and in our service vans.
    They are available,and not sure why you have to wait.

    Call where you purchased(if purchased at a hardware store,Home Depot,Lowes forget it,they dont service what they sell)the unit,and have them fix.


    UrFriendlyPirate (10/18/2007)      
    Yeah, I was thinking the same thing steve, that and check the internet.

    WaxRash (10/18/2007)      
    part number 12920710.

    If going with A&E service demand they fix ASAP!

    jlee133541 (10/24/2007)      
    I posted this comment in another forum:
    The Ice2o's were shipped with two bad capacitors on the high power control board in the back of the Fridge that cause the ice door flapping and flashing display problems. There is a helpful article on repairing this problem at the following link. http://applianceguru.com/view_topic.php?id=13035&forum_id=1&jump_to=75815

    Once the capacitors fail energy begins being discharged that the computer chips don't have any idea what to do with. For those out of warranty, there is a PDF doc at the same link that explains in detail how to repair, replace the faulty components with parts from your local Radio Sha... more >>

    Lidman (10/24/2007)      
    jlee are you in Ohio?

    qualityappliance (11/03/2007)      
    I completely agree with Steve and also stock them. The service problem if not with Whirlpool or Maytag, it is with A&E, which is a division of Sears, and their hiring and training practices. You are not stuck with A&E, you can call any factory authorized service company to do the warranty repairs.

    Added note: The parts warranty on this unit is 24 MONTHS.


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