ST LOUIS,, MISSOURI -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I open account with vonage back in June or July of 07 and when I received the hardware I found out you need the internet to have the service. I then called Vonage and requested to have the service disconnected and the young lady did everything in her power to try and get me to keep the service. I kept explaining to her I could not use the service and please disconnect service, she then said I will give you free month of service I told her that I could not use it I due not have internet.
She said ok I then thought my service was disconnected due to I have never recieve a bill from Vonage. I then recieve email form vonage later on in Aug 07 and replayed please cancel request cancel in July. I then check my checking account in Oct 07 to find out Vonage had debited my account on Sept. 4, 07 for 27.36 and in Oct 2 for 25.11 with out my permission. I have called twice trying to get a refund talking to people over seas that will not listen just trying to offer ways to keep Vonage.
I talk with 3 people today Oct 22, 2007 two reps and a supurvisor who would not refund me my money and wanted to charge my account another 39.95 to disconnect service. I was on the phone for over a hour I got so upset with the run around I advise them to close my account and do not debit my account ever again. I now have to closed my checking account to avoid anymore charges from Vonage, because as I read other upset customer issue they never stop charging your account until you do so.
As a resolution, I would like the following:
I would like to know what are my option as a consumer to get my money back and what can be done of them treating people this way. I also would like my money back because I never install Vonage and has requested it be disconnected from day one. Also I need help with canceling them without a term fee that they state you have to view there terms and agreement on the internet. Please help!
Please contact me if you need more details regarding this incident.