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Vonage Complaint - Trouble with Vonage
Complaint
ST LOUIS,, MISSOURI -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I open account with vonage back in June or July of 07 and when I received the hardware I found out you need the internet to have the service. I then called Vonage and requested to have the service disconnected and the young lady did everything in her power to try and get me to keep the service. I kept explaining to her I could not use the service and please disconnect service, she then said I will give you free month of service I told her that I could not use it I due not have internet.
She said ok I then thought my service was disconnected due to I have never recieve a bill from Vonage. I then recieve email form vonage later on in Aug 07 and replayed please cancel request cancel in July. I then check my checking account in Oct 07 to find out Vonage had debited my account on Sept. 4, 07 for 27.36 and in Oct 2 for 25.11 with out my permission. I have called twice trying to get a refund talking to people over seas that will not listen just trying to offer ways to keep Vonage.
I talk with 3 people today Oct 22, 2007 two reps and a supurvisor who would not refund me my money and wanted to charge my account another 39.95 to disconnect service. I was on the phone for over a hour I got so upset with the run around I advise them to close my account and do not debit my account ever again. I now have to closed my checking account to avoid anymore charges from Vonage, because as I read other upset customer issue they never stop charging your account until you do so.
As a resolution, I would like the following:
I would like to know what are my option as a consumer to get my money back and what can be done of them treating people this way. I also would like my money back because I never install Vonage and has requested it be disconnected from day one. Also I need help with canceling them without a term fee that they state you have to view there terms and agreement on the internet. Please help!
Please contact me if you need more details regarding this incident.
I open account with vonage back in June or July of 07 and when I received the hardware I found out you need the internet to have the service. I then called Vonage and requested to have the service disconnected and the young lady did everything in her power to try and get me to keep the service. I kept explaining to her I could not use the service and please disconnect service, she then said I will give you free month of service I told her that I could not use it I due not have internet.
She said ok I then thought my service was disconnected due to I have never recieve a bill from Vonage. I then recieve email form vonage later on in Aug 07 and replayed please cancel request cancel in July. I then check my checking account in Oct 07 to find out Vonage had debited my account on Sept. 4, 07 for 27.36 and in Oct 2 for 25.11 with out my permission. I have called twice trying to get a refund talking to people over seas that will not listen just trying to offer ways to keep Vonage.
I talk with 3 people today Oct 22, 2007 two reps and a supurvisor who would not refund me my money and wanted to charge my account another 39.95 to disconnect service. I was on the phone for over a hour I got so upset with the run around I advise them to close my account and do not debit my account ever again. I now have to closed my checking account to avoid anymore charges from Vonage, because as I read other upset customer issue they never stop charging your account until you do so.
As a resolution, I would like the following:
I would like to know what are my option as a consumer to get my money back and what can be done of them treating people this way. I also would like my money back because I never install Vonage and has requested it be disconnected from day one. Also I need help with canceling them without a term fee that they state you have to view there terms and agreement on the internet. Please help!
Please contact me if you need more details regarding this incident.
Comments:
Posted by Too Good To Be True on 2007-10-22:
Read the contract.
Good luck.
<;O)
Good luck.
<;O)
Posted by Khill on 2007-10-22:
Hello Everyone Vonage is Terrrribllle, Please due not every sign up with them the due not give correct info upfront no matter what once the get your info it takes for everything in the world to get disconnected with them and God forbid you need a refund from them due to there error to them debting your account once you request to cancel your services. Watch out for there cancel fee that you never here of or read about until you request to cancel. KHill
Posted by Too Good To Be True on 2007-10-22:
Thank you for the information.
<;O)
<;O)
Posted by UrFriendlyPirate on 2007-10-22:
My vonage works great!
Posted by Ponie on 2007-10-23:
Best cut and paste job I've read in a long time. (Sarcasm OFF)
Posted by Lidman on 2007-10-23:
I think Pirate wrote that..
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