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Sprint PCS Complaint - The Worst Customer Service In The World! - Cellphone Service
Cellphone Service - Complaint
OHIO -- I have been a Sprint PCS Customer for over 5years. As awful as the service is, I can leave because some of my friends are on Sprint.
My main phone line with them is a business phone. I got a 2nd phone on my line for my brother to use. $39.99 per month, 200 anytime minutes NO CONTRACT When I got the phone, I noticed the phone was roaming and had 200 minutes of roaming. I called Sprint PCS and was told that it was an ERROR on their part and that the problem would be fixed. They advised me that as soon as I receive the bill, I should call in and the charges would be refunded. I have been calling at least 5 different times.
Each time, I am put on hold for over 1hr. They keep telling me that a request will be sent in to a different department and those charges will be refunded. Yet, even though I am not using the phone, I am showing more roaming charges, EVEN THOUGH THE PHONE LINE HAS BEEN SET TO NO ROAMING FROM DAY ONE! I called again several times and I am told the same thing. To date, the charges have still NOT been refunded. I have over $500 worth of roaming charges on a phone that was set for $39.99 per month.
That is just ridiculous to be given a phone that is roaming in the same address that I live and have another line that is NOT roaming. It makes no sense to pay over $700 for a phone that was used for barely 1 and 1/2 half months. I have asked Sprint to fix the roaming charges to no avail. The experience getting this issue resolved has been frustrating and horrible. I have spoken to several agents and supervisors who have been NO help.
Most recently, I spoke to Charles, Agent # CAAV208. I also called the corporate office. I am sick of trying to solve this problem. The phone given to me was faulty, had the wrong coverage and was roaming the whole time. Yet, Sprint PCS expects me to pay for the error. I am at my wits' end as to how to get this resolved.
My main phone line with them is a business phone. I got a 2nd phone on my line for my brother to use. $39.99 per month, 200 anytime minutes NO CONTRACT When I got the phone, I noticed the phone was roaming and had 200 minutes of roaming. I called Sprint PCS and was told that it was an ERROR on their part and that the problem would be fixed. They advised me that as soon as I receive the bill, I should call in and the charges would be refunded. I have been calling at least 5 different times.
Each time, I am put on hold for over 1hr. They keep telling me that a request will be sent in to a different department and those charges will be refunded. Yet, even though I am not using the phone, I am showing more roaming charges, EVEN THOUGH THE PHONE LINE HAS BEEN SET TO NO ROAMING FROM DAY ONE! I called again several times and I am told the same thing. To date, the charges have still NOT been refunded. I have over $500 worth of roaming charges on a phone that was set for $39.99 per month.
That is just ridiculous to be given a phone that is roaming in the same address that I live and have another line that is NOT roaming. It makes no sense to pay over $700 for a phone that was used for barely 1 and 1/2 half months. I have asked Sprint to fix the roaming charges to no avail. The experience getting this issue resolved has been frustrating and horrible. I have spoken to several agents and supervisors who have been NO help.
Most recently, I spoke to Charles, Agent # CAAV208. I also called the corporate office. I am sick of trying to solve this problem. The phone given to me was faulty, had the wrong coverage and was roaming the whole time. Yet, Sprint PCS expects me to pay for the error. I am at my wits' end as to how to get this resolved.
Comments:
Posted by Too Good To Be True on 2007-10-27:
Please read my review;
"Sprint Nextel - Customer Service" by Too Good To Be True.
http://www.my3cents.com/showReview.cgi?id=28948
Good luck.
<;O)
"Sprint Nextel - Customer Service" by Too Good To Be True.
http://www.my3cents.com/showReview.cgi?id=28948
Good luck.
<;O)
Posted by "Sprint Victim" on 2007-11-02:
Dear Miserable,
Back in the 1970's, actress Lilly Tomlin would play a TV skit as a sassy telephone operator-one of her classic lines, spoken with a sarcastic smirk, was "we're the PHONE company, we don't have to care!" It seems that Sprint has taken this notion to heart in their customer service department. A few have been successful in getting their problems resolved with Sprint but perhaps even more seem to have a story with an unhappy ending. I cannot help but think there's a deliberate customer handling pattern and protocol used by Sprint to maximize profits which shortchanges their customers when it comes to customer service. I know that many other large corporations have downgraded their customer service in recent years and getting problems resolved these days is increasingly difficult, unless you're one of their large business customers. It's all about numbers...so what if a few thousand cuatomers are disgruntled, wave the shiny new phones with all the lastest whistles and bells and a whole new herd of unwitting customers come on board to replace those who left dissatisfied and angry. That's the reality of the American business world in the 21st. century. The only people large corporations try to please today are their shareholders and Wall Street, not individual customers. You might follow Too Good to be True's advice and try to reach someone higher up on the food chain.
I for one am fed up with trying to deal with these folks-I'd sooner endure an IRS audit than sit again on the phone for an hour or longer trying to resolve a problem with Sprint. Each time you call, you either get tranferred, put on lengthy hold, or talk to a different representative and then you have to begin your story all over again from the beginning. Having read some of the comments posted on this site, it seems getting hung up on or disconnected is very common with Sprint customer service. They seem to count on this particular process to wear you down mentally and emotionally and not surprisingly, it does. In the meantime, the meter keeps running on your Sprint bill and they can keep any over-charges for another day longer. I noticed for the past two months some low-life had sent me spam "hot stocks to buy" text messages for which Sprint charges 15 cent each. Not much money individually, but multiplied thousands of times for thousands of customers it adds up to real money. From a business standpoint, maximizing profits using any means available is just good business-from a customer's standpoint, it often constitutes abuse. I wish you lots of luck in getting your issue resolved-you're certainly going to need it!
Back in the 1970's, actress Lilly Tomlin would play a TV skit as a sassy telephone operator-one of her classic lines, spoken with a sarcastic smirk, was "we're the PHONE company, we don't have to care!" It seems that Sprint has taken this notion to heart in their customer service department. A few have been successful in getting their problems resolved with Sprint but perhaps even more seem to have a story with an unhappy ending. I cannot help but think there's a deliberate customer handling pattern and protocol used by Sprint to maximize profits which shortchanges their customers when it comes to customer service. I know that many other large corporations have downgraded their customer service in recent years and getting problems resolved these days is increasingly difficult, unless you're one of their large business customers. It's all about numbers...so what if a few thousand cuatomers are disgruntled, wave the shiny new phones with all the lastest whistles and bells and a whole new herd of unwitting customers come on board to replace those who left dissatisfied and angry. That's the reality of the American business world in the 21st. century. The only people large corporations try to please today are their shareholders and Wall Street, not individual customers. You might follow Too Good to be True's advice and try to reach someone higher up on the food chain.
I for one am fed up with trying to deal with these folks-I'd sooner endure an IRS audit than sit again on the phone for an hour or longer trying to resolve a problem with Sprint. Each time you call, you either get tranferred, put on lengthy hold, or talk to a different representative and then you have to begin your story all over again from the beginning. Having read some of the comments posted on this site, it seems getting hung up on or disconnected is very common with Sprint customer service. They seem to count on this particular process to wear you down mentally and emotionally and not surprisingly, it does. In the meantime, the meter keeps running on your Sprint bill and they can keep any over-charges for another day longer. I noticed for the past two months some low-life had sent me spam "hot stocks to buy" text messages for which Sprint charges 15 cent each. Not much money individually, but multiplied thousands of times for thousands of customers it adds up to real money. From a business standpoint, maximizing profits using any means available is just good business-from a customer's standpoint, it often constitutes abuse. I wish you lots of luck in getting your issue resolved-you're certainly going to need it!
Posted by rOBOTIX on 2007-11-05:
I agree that Sprint is the worst cell phone provider in the United States. My family and I have been with Sprint for about 10 years on and off, some members have left them since. I feel so stupid staying with them, I feel as though they have treated me recently with no decency what so ever.It used to be better in the past. One reason they have gotten worst is that a bulk of their Customer Service Department has moved outside of the country, most calls are transferred to India probably. The representatives are nice most of the time, however they will not help you as much as the American Service Rep used to. They do not care about us it seems, and also it feels as though they are only after money, as if every American is a Bill Gates and Warren Buffet. I am not. I am an average AMERICAN , for a mistake they have. I propose everyone that has been ripped off by Sprint pcs, to ask them to please change the way they treat their U.S. customers, if they do not then we should all go somewhere else.
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