Network Solutions Informative - Very poor service - Service
BALTIMORE, MARYLAND -- I changed the hosting to Network Solutions to develop an upgraded website. I paid for their hosting, design and SEO. It has been more than 2 months and a couple of thousands of dollars and the website is still not fixed yet.
First the service representative told me that I would receive a call from other departments. Few weeks later I received a call from SEO who told me that he could not do anything until the design team has done their work and that the design team would call. But never received the call. Finally, we called the design team who then told us they couldn't do it until we talked with their backend team. And that someone would call the next day. A week gone by and there was no call. I called the design team again and talked to the person who told me he would tell them to call me the next day. Still no call.
When I called the next time, the support guy told me he could not find my domain name or my name. When I mentioned it had been two months he hung up.
In the meantime, the original sale or service person Allen Sturgeon never responded to our multiple emails or the phone calls.
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