Burlington Coat Factory Informative - BCF steals from the customer - Holiday returns
FAIRFAX, VIRGINIA -- Ensure the product you buy from this store is exactly what you want and need. During the holiday season, BCF does not allow you to return your merchandise for a refund one month before or one month after the holiday season. I purchased a changing table mattress before the holiday season. It was the wrong size when I got the changing table. I went to exchange the mattress for the right size but they didn't have it. I was not allowed my money back since the return policy changed going into the holiday season. I didn't read the gift card which charged a "$3 monthly maintenance fee" for non-use. Unfortunately, I was deployed for fourteen months and there was no BCF in the Middle East for me to use the giftcard. When I contacted the corporate office to dispute $18, this is the response I received: "We apologize for any inconvenience you were caused but we will be unable to provide further assistance in this matter. Sincerely, Customer Relations".
I couldn't believe $18 meant so much to BCF. Therefore, if you have any issues with your future purchases at BCF, understand the customer is NOT right at Burlington Coat Factory/Baby Depot.
Hope this helps,