I have been a DirecTV customer for the past 2 years. I decided to cancel my service on November 10th due to financial issues. When I spoke with the representative and requested to cancel, at no time did she mention that I entered into a new 2 year agreement when we upgraded to the DVR in April 2007.

I found this out later when this resulted in charges of $187.00 for an early cancellation fee. When I realized this I called back on November 13th and spoke with a resolution specialist to see about getting the charges reversed. She said she would have to send the request to account management and I would be notified by mail if the charges would be reversed. She then asked me if I would like to reactivate my account and just suspend it for 6 months and she would be able to reverse the charges. I told her I didn't know if we would be able to continue service in 6 months and I would have to talk to my husband. My husband and I finally agreed that we would reactivate then suspend the account so I called back on November 19th and spoke to another representative. He said that I could still reactivate then suspend my account and reverse the charges. Upon looking at my account he told me that the balance due had been charged to the credit card I had on file. That would be my debit card. At no time did any of the representatives notify or tell me this was going to happen and this resulted in $108.00 in overdraft charges on my bank account because they took money that wasn't there. I then told the representative that I wanted my money back and he said that if I reactivated and then suspended my account the money would be credited to my credit card within 72 hours. This did not happen so I called back today which is November 21st to see what was going on. The representative told me that I received incorrect information and I would not be receiving a credit.

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