Wachovia Bank Complaint

Wachovia Holds customer deposits - Holding Deposits

29
Helpful Votes
Posted By: Anonymous on 8/6/2003

Location: Sellersville, PA

I have been with this bank under other names for
the last eight years. During that time they have
consistantly HELD deposits for anywhere from 3 to
8 buisness days, even though I have checked with the banks on which these checks are WRITTEN, to make sure the funds were immediately available, through thier customer service telephone lines.

Wachovia has reached another new "low" recently--they hold a Verizon Pension check, dated the first of the month, and WRITTEN on Wachovia bank,
and more recently, they are holding funds on a directly deposited SOCIAL SECURITY CHECK--they have recently also held deposit on two other checks---one written by my daughter who is a mortgage loan broker (and a very successful one at that) at Washington Mutual Bank on the west coast, AND one which is drawn on a local credit union which is UNDER-WRITTEN by WACHOVIA. They then charge me 31.00 apeice for checks they will
not clear that I have written to pay bills based on the availability of those deposits, which as I
said, I CHECK before I deposit them! This then
takes funds I have earmarked FOR those bills, out
of my checking acccount, which means that they will continue to BOUNCE my payments, and they do
this nearly every month! Thier excuse is that my
"history" of having non-sufficient funds in my account "requires" this---but I wouldn't HAVE those problems if WACHOVIA would stop fooling around and CLEAR my funds in the first place,since
in fact--three out of four of those checks are DRAWN ON THIER BANK, and they know full well the
money is THERE the day I deposit them. I am a widow on social security and a pension, still supporting one 17 year old child, and I have a vision disability on top of it. My income is 1555.00 a month from pension and social security, and this month-WACHOVIA has taken over 300 dollars
in charges for what they call "Unavailable Funds!"
I am so disgusted, I wish I had the money to SUE
them---they will not give back any of the money they have taken from me, even though they KNOW
the deposits are good--I've been told off the record by other bank employee friends that they
know the same day money is deposited, wether or not the funds are there--and can clear them immediately! They don't give a rat's fat backside
about people if the accounts they hold aren't in
the thousands and millions of dollars category.


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    User Discussion - Add your 3 cents!


    s2ndbrow (01/25/2004)      
    As stated in Wachovia's depositor's agreement as well as on your deposit ticket, all funds are subject to being held. Wachovia will hold a deposit under four circumstances, new account (less than 3 months), non-local check, excessive overdrafts/NSF charges and reasonable cause (suspected fraud).However, Wachovia policy is NOT to place holds on funds that are received through direct deposit. From what you are stating, holds are being placed on your checks because you have been overdrawn more than 6 times in a six month time period. Wachovia policy is to hold a check up to five business days for negative account history because if your deposit ... more >>

    imapeach (04/18/2006)      
    Bless your heart.... I am currently going through the same problem. My husband travels and after a year of difficult financial times, we are just now seeing light at the end of our dark situation. We too have had some overdrafts within the past several months, mostly because we try to keep in touch via phone about day to day purchases, but we have had to live down to the penny. We have paid bills and then been charged fees on 5.00 debit transactions. We have always hung our heads most of the time because we knew we had made a balance error...but when you put a $900.00 check in your account(which we did last Thursday), funds are verified and t ... more >>

    LANDON (10/15/2006)      
    actually an account is considered new if it's less than 6 months. other than that, s2ndbrow seems to have it all correct. also since ur daughter is so successfull, since u just HAD to mention that...like they care, why doesn't she help her poor mom to understand her bank a little better. i wish u luck.

    Dedicated Reader (03/29/2007)      
    According to federal banking regulations, what Wachovia (and other banks) are doing is legal, not illegal as the poster claims. If you deposit an in-state check (the check is written on an account in the same state where you and your account are), the bank can allow up to three business days before giving you access to the money. For out-of-state checks, it's five business days. And if you make the deposition after the "closing" time of your bank (usually 1 or 2 p.m. local time) the clock starts running on the next day.

    inthamix (08/02/2007)      
    For those of you still able to think of life before corporations so dominated society: if you're depositing a paycheck or pension check, that is money you earned fair and square. A bank shouldn't have the right to keep that money from you for two days, four days, eight days .... regardless of your banking history! Any of you who have written in to spout off bank policy and lecture the poster .... I hope you regain your ability to have independent thought. As others here and elsewhere have emphasized, banks make great money off of NSF fees. Whatever inconvenience or cost I may have caused them by seeking to spend my money according to MY ... more >>

    inthamix (08/02/2007)      
    Here's a challenge for all you "bank-bots" who are into reeling off bank policy on holding people's paycheck and pension deposits: take a look at what I experienced this week and see if you can dig up a policy that justifies what I experienced at the hands of my bank. My girlfriend is employed at a large local company that owns more than two dozen national chain restaurants in the area and is paid weekly. I am a freelance writer who writes mostly for a very, very large and well-known newspaper group that is based in New York City AND includes our local daily newspaper, for which I write. I also make weekly deposits. When my bank original ... more >>

    dollarbill9052 (06/23/2008)      
    Has anyone tried going to the banking commission or maybe your local newspaper?

    wellifyouaskme (12/17/2008)      
    I would understand the whole "hold" thing if you constantly tried to deposit bad checks, but not when you're trying to get the account back in order. I for one use Wachovia and they drive me crazy. If I have overdrawn my account then I obviously need to have the deposit clear in order to fix the problem. They have already charged me the $35.00 for having a check that I have written get returned. Why punish again by "holding" it? It's like they are saying "bad, bad girl- now we are going to put this nice depoosit up here on the shelf and hold it from you as more punishment". Once they tried to hold a check for 2 weeks. I kid you not. I ... more >>

    SCrookes (03/30/2009)      
    Wachovia isn't the only bank holding funds. Chase and Compass banks are doing it as well. I am a partner in 5 businesses and they hold everything we have in all of our accounts. Its starting to take a toll on our business. We have never been over drawn and every time we talk to someone we get the run around. We can't even take out our money because they won't unfreeze it. We are to the point that we don't know witch banks to use and to trust with our money. They also say that they don't need our business when we have over $3 million to deposit. Makes you wonder why we are bailing them out. Apparently they don't need any money in their banks a ... more >>

    flabrent (04/19/2009)      
    Find and read "6500 - Consumer Protection Part 229" aka "Regulation CC". Wachovia has trampled this rule/act. The held a government issued payroll check for five business days claiming the check was "nonlocal" and my account was "new". First they violated 229.10 (C)(iv) relating to government checks, they also violated Appendix A to Part 229 by stating my check was "nonlocal". Finally the violated 229.13 (a)(2) by labeling my account as "new" which has been open for more than 30 days. I have filed a complaint with the Wachovia Branch in question as well as with the Comptroller of the Currency Administrator of National Banks. If you need ... more >>

    kwells (07/16/2009)      
    I agree,the banks are frauds and I just posted my story on my3cents under kwells unavailable funds fees

    KenPopcorn (07/16/2009)      
    Every bank has a Funds Availability Policy. It is required by the government. You got a copy when you opened the account. You must get a copy if you ask for one, and it is posted in every branch. This is the law.

    Every check you deposit is subject to this policy. It doesn't matter what, where or who, the system reads the number on the bottom, and applies the hold accordingly.

    There can be exceptions to this hold: new accounts get an extended hold. Excessive overdrafts cause your hold to be extended. Emergency situations, or any situation where the bank has cause to believe that collecting the check may be a problem, allow for ex ... more >>


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