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COMP USA Informative - Customer Service----No response--Complaint
After downloading a software program I came to find that it was not compatible on my laptop. I promptly received a credit for the download. Great service. Right.........WRONG.
I was continually billed for three additional months and had to call and have the charges removed.
And just this month (seven months later) the charge mysteriously shows up again. Call customer service and I am told” It doesn't show up on our system, there is nothing I can do". After spending two and a half hours of my time I finally found a representative who was competent to remove the charge immediately.
Repeated phone calls left on voice mail and e-mails are now ignored regarding my time spent resolving this issue. I do not want this to happen again. With the exception of one person.......IMO......COMP USA should go the way of vinyl records, beta formats, and those items are now extinct.
It is no wonder your brick and mortar stores have closed here in NJ... your company is worthless.
I was continually billed for three additional months and had to call and have the charges removed.
And just this month (seven months later) the charge mysteriously shows up again. Call customer service and I am told” It doesn't show up on our system, there is nothing I can do". After spending two and a half hours of my time I finally found a representative who was competent to remove the charge immediately.
Repeated phone calls left on voice mail and e-mails are now ignored regarding my time spent resolving this issue. I do not want this to happen again. With the exception of one person.......IMO......COMP USA should go the way of vinyl records, beta formats, and those items are now extinct.
It is no wonder your brick and mortar stores have closed here in NJ... your company is worthless.
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