Xcel Energy Complaint - Monopoly Stealing My Money - Energy

Complaint

Review by KAELIE on 2007-12-05

AURORA, COLORADO -- I moved into my apt on sept.18Th,2007. I took over a lease for my ex- boyfriend. I turned the energy in in my name and two mounths later exel added my ex's past bills to my account even though we didn't live together. First I was told to have him call and take responsibility for his bill. When he did that, there was no notes put in the file so it'sa like he didn't call. I had him call again after that I faxed a copy of my lease to excel, like I was told to. But I still didn't get his past due amount taken off my account. I recieved a call a day later telling me I need to fax a copy of my old lease from where I was living before I moved to my current residence, but since I lived with my mother they told me I would still be accountable for his bill because I wasn't on my mother's lease and I couldn't prove that I wasn'e living with him. Even though the bill was in his name, under his social, I have to pay it cause I took over his lease.Even though I had him call and give them a billing address for him, I still have to pay his bill because someone at xcel added him to my account without my authorization. I cant get my energy turned on with a better compant because there is only one energy company in my state. So I have to pay someone elses bill for an apartment I wasn't living in when the bill was generated. When they tell me what I need to do to fix it and I do it then there is something else that I have to do.
I have no way to fix it except to pay someone elses bill.

Comments (6)

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Comments:

Posted by Tc1073 on 2007-12-05:

the power should have been turned off before you moved in and then turned on under your name.

Posted by Hugh_Jorgen on 2007-12-05:

He could always pay what he owes them......

Posted by chris513 on 2007-12-05:

Why doesn't your ex boyfriend just pay you what he owes them and then you can send xcel the money? still single? ill date you.

Posted by zzrokk on 2007-12-05:

I had a similar problem about a year ago. I had to do some leg work but got the problem rectified. For them to be our only choice out here, they are reasonable people and much better than COMCAST anyday!

Posted by colorado_z on 2008-01-31:

FYI... Please post any and all complaints at http://www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form . Hopefully the state will do something.

Posted by jktshff1 on 2008-01-31:

chris513 took the words outa my mouth. you seem to still be on good terms, so have him pay you and you pay them.