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Carrentals.Com (Universal Rent A Car) Complaint - The Worst Car Renting Experience - Car Rental
Car Rental - Complaint
TORONTO -- I reserved on November 21, 2007 with CarRentals.com (Universal Rent A Car) for a compact car at PEARSON INTERNATIONAL AIRPORT (YYZ) in Toronto Canada, which should be picked 10:00 PM on December 21, 2007. I even received an e-mail from this company reminding me this reservation. When I arrived in Toronto (YYZ) about 9:30PM on December 21, I called the number they gave me (Universal Rent A Car 1-866-303-5888) asking for the instructed shuttle pick up. The representative answering the phone told me that there was no car available for me, because someone supposed to return the car but did not. He also said that he probably gave me a car next day.
Fortunately there was shuttle bus between the airport (YYZ) and the hotel I reserved. On the next day (December 22), I called the number (Universal Rent A Car 1-866-303-5888) at 9:00 AM, nobody answered phone. So don't be fooled by their low price as me. This company is not worth to do business with.
Fortunately there was shuttle bus between the airport (YYZ) and the hotel I reserved. On the next day (December 22), I called the number (Universal Rent A Car 1-866-303-5888) at 9:00 AM, nobody answered phone. So don't be fooled by their low price as me. This company is not worth to do business with.
Comments:
Posted by singhsta on 2008-05-17:
NEVER RENT FROM UNIVERSAL RENT-A-CAR IN TORONTO ON 5400 DIXIE RD.
ok guys, trust me on this one. I think the only reason I made my reservation from this stupid place was because it was little cheaper than others. But will NEVER do it EVER again. First of all, the guys working there are the most ignorant people I have met in my whole life.
I made my online reservation and was supposed to pick up a car at some rate, I called this company at 18663035888 ATLEAST 3 times to make a slight pick-up time change but it never was done. I am brown myself but the paki guys working there I think shouldn't be in this country. I had my reservation and confirmation# and STILL they didn't have car with them and Stupid ass was giving me reason that he has never seen QUEBEC license before and doesn't know how it should look like and asked for another ID and was like I don't know how to read the second ID as its from QUEBEC. I mean how dumb you have to be not to be able to see a name and photo on ID.
The dumass working there was some paki called kashif and the manager (omar) was no help either and hung up rudely (even tho I spoke real polite).
I ended u calling COPS, but the guy got scared and took off and NOW im filing a civil court case as they charged me in advance and I had my prior commitments and they didn't have car even though I had my confirmation.
SO AGAIN PLZZ save yourself from the hassle and have to deal this some of the most annoying people in your life, DO NOT RENT CAR FROM THERE...
ok guys, trust me on this one. I think the only reason I made my reservation from this stupid place was because it was little cheaper than others. But will NEVER do it EVER again. First of all, the guys working there are the most ignorant people I have met in my whole life.
I made my online reservation and was supposed to pick up a car at some rate, I called this company at 18663035888 ATLEAST 3 times to make a slight pick-up time change but it never was done. I am brown myself but the paki guys working there I think shouldn't be in this country. I had my reservation and confirmation# and STILL they didn't have car with them and Stupid ass was giving me reason that he has never seen QUEBEC license before and doesn't know how it should look like and asked for another ID and was like I don't know how to read the second ID as its from QUEBEC. I mean how dumb you have to be not to be able to see a name and photo on ID.
The dumass working there was some paki called kashif and the manager (omar) was no help either and hung up rudely (even tho I spoke real polite).
I ended u calling COPS, but the guy got scared and took off and NOW im filing a civil court case as they charged me in advance and I had my prior commitments and they didn't have car even though I had my confirmation.
SO AGAIN PLZZ save yourself from the hassle and have to deal this some of the most annoying people in your life, DO NOT RENT CAR FROM THERE...
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