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Casio Complaint - Casio Exilim EX-Z600 Digital Camera - Exilim EX-Z600 Camera
Exilim EX-Z600 Camera - Complaint
SAN JOSE, CALIFORNIA -- After purchasing this camera in November, 2006 for $250 and having taken beautiful photographs for the first twelve months, the camera lost its "clear focus capability" and all of the shots tended to become fuzzy with no clarity.
I wrote to Casio on 12/24/07 explaining the situation -- NO RESPONSE. On 12/31/07, I followed up with a telephone call and was advised to call back 1/2/08 if the camera doesn't work after being re-set. I called on 1/2/08 and was told to send the camera to The Time Machine for repairs since it was one month past warranty. They would repair the camera at a cost of $87 to perhaps $125. Why would a camera only last one year?
I wrote again to Casio on 1/9/08 re-explaining the above, and have YET TO RECEIVE ANY RESPONSE FROM THEM. This is no way to run a company, and this has now enlightened me regarding Casio. NOTHING will be purchased with their name on a product in the future by me.
I wrote to Casio on 12/24/07 explaining the situation -- NO RESPONSE. On 12/31/07, I followed up with a telephone call and was advised to call back 1/2/08 if the camera doesn't work after being re-set. I called on 1/2/08 and was told to send the camera to The Time Machine for repairs since it was one month past warranty. They would repair the camera at a cost of $87 to perhaps $125. Why would a camera only last one year?
I wrote again to Casio on 1/9/08 re-explaining the above, and have YET TO RECEIVE ANY RESPONSE FROM THEM. This is no way to run a company, and this has now enlightened me regarding Casio. NOTHING will be purchased with their name on a product in the future by me.
Comments:
Posted by PassingBy on 2008-01-24:
There is a firmware update for the EX-Z600. Try installing and see what happens.
Posted by Marlie2 on 2008-01-29:
Thank you for your suggestion, but after downloading the new firmware update, it did not help either.
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