JVC Complaint - Warranty Troubles - JVC 37" LCD 1080p
JVC 37" LCD 1080p - Complaint
Purchased display unit JVC 37" LCD 1080p. Brought home and it was not working properly. Called Jvc to get the issue resolved and after holding for an hour. they authorized a local repair center to work on it. 1 week later I get a call that they placed an order for a new panel and that it was denied because JVC wanted them to try an new anolog board to see if it would resolve the issue. Another week goes by and I get a call from my local shop that they received the part from JVC and it did not resolve the issue. They were back to the starting point of needing a new panel(expensive part JVC did not want to replace). JVC fianlly sent a new panel out 3 weeks after the issue was first noted to them.
Panel arrives a week later and TV works great. But one month in the shop and 12 hours of hold time trying to talk to someone at JVC that had no idea what was going on. 1 month and 12 hours on the phone... Crazy.
Asked if they offered anything for my inconvenience and they said NO. Will not purchase JVC product again. Never had issues like this with sony or H/K