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Rooms Today Complaint - Salesman Error/Poor Customer Service - Furniture Purchase/Service
Furniture Purchase/Service - Complaint
LANGHORNE, PENNSYLVANIA -- My husband and I purchased a sofa and two recliners a week ago from Rooms Today. The floor models were comfortable, stylish and reasonably priced. The salesman offered us additional warranties for fabric protection, but as the chairs were vinyl, we only purchased the warranty for the fabric covered sofa. The chair's floor sample color of dark brown was not in stock, but camel was. We asked to see a sample of the camel, but it was not available in the store. We took it sight unseen as we felt any shade of camel would do. We picked up the furniture when we were told it would be ready. It was boxed, so we did not uncrate it until we got home. When we did, the chair was camel, but not vinyl. It was covered with a camel fabric.
I can see now that the salesman didn't realize that camel meant not only a different color choice, but a different fabric as well. He told us we wouldn't need the fabric protection warranty on the chairs as they were vinyl. I understand that mistakes like this can happen.
My main problem with the company so far is that they don't answer the phone. We called the store but only heard a taped message with store hours, address and other general information. There is no option to speak with anyone or leave a message.
I will now be inconvenienced by having to go to the store to try and straighten this out. I wish I had known that this company doesn't have a way to inquire about problems via telephone.
I am hopeful that we will have some consumer satisfaction however I wish I had been warned about dealing with Rooms Today.
I can see now that the salesman didn't realize that camel meant not only a different color choice, but a different fabric as well. He told us we wouldn't need the fabric protection warranty on the chairs as they were vinyl. I understand that mistakes like this can happen.
My main problem with the company so far is that they don't answer the phone. We called the store but only heard a taped message with store hours, address and other general information. There is no option to speak with anyone or leave a message.
I will now be inconvenienced by having to go to the store to try and straighten this out. I wish I had known that this company doesn't have a way to inquire about problems via telephone.
I am hopeful that we will have some consumer satisfaction however I wish I had been warned about dealing with Rooms Today.
Comments:
Posted by Mrs. Fantastic on 2008-02-06:
Before you make the drive- call the store again and listen. They have a recording like most businesses where you have pre-recorded information OR you can press "whatever" for certain people. Maybe you didn't listen long enough?
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