I have purchased a Whirlpool 50 gallons Gas Water Heater model # BFG1H5040T3Nov on Jan. 12, 2008 at Lowe's. The water heater only lasted for 2 and half months, then I have problem with the pilot light won't stay lit. I called the Whirlpool 1-877-817-6750 number on March 25, 2008 (Tuesday), they gave me another phone number to call, which turned out to be Sears.

The Sears technician came out on the next day Wednesday around noon time; he changed some kind of wire around the switch area. After he left, in the same day afternoon, I found out that the problem still occurred and hasn't been fixed. So I call Sears back at around 4p.m to have the technician come back, they told me that the technician might give me a call back, if not then I will have to call back tomorrow to make an appointment. I asked why can't I make an appointment now, they told me that the technician hasn't close the report and the day hasn't end yet, the computer system won't allow them to make an appointment. I called Sears again at 8p.m hoping to make an appointment for the next day Thursday, but they told me they can't make an appointment because the day hasn't end. So I called them back at 2a.m at night, I was surprised that someone actually answer the phone. I told him I want to make an appointment, he said that not until Friday, I was so mad, because I already don't have hot water for 3 days, now I have to wait another 2 days. I told him that I can't wait another day because I have been taking cold shower, and also it's their technician's fault for not fixing my water heater correctly in the first place. He said he can't do anything about it, the earliest time is Friday, or else I have to call the plumber on my own.

So on Thursday I called Lowe’s and sees if I can return the water heater since the return policy on the back of the receipt said 90 days.

1 | 2   Next Page >

Next Whirlpool Review >>>