I purchased a condo and this was the home warranty the seller purchased. In Feb 2008, the cold water faucet handle cracked when I turned it on one day. The contractor came out and stated I must have tampered with it! He reported this to First American Home Buyers and they denied my claim.

To make a long story short, they gave me the run around and nothing got fixed.

I purchased two bathroom faucets from Home Depot and replaced them myself. Based on reading a review on this site, I filed a complaint with the Better Business Bureau and the California Dept of Insurance. The complaint with the BBB did not make much of an impact, being that the business pays for membership in the organization.

BUT, I finally got results from my complaint with the Dept of Insurance. I will received a refund for the cost of the faucets.

I would recommend anyone with a complaint to file with your states Dept of Insurance. For California the website is:

http://www.insurance.ca.gov/0300-fraud

Needless to say, I did not renew my policy as I was planning too.


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