Lowes Home Improvement Stores – 50 West Side Mall - Edwardsville. PA 18704 – (570) 285-6000

Last July I bought a Frigidaire refrigerator from the Lowes Home Improvement Store in the West Side Mall, Edwardsville, PA.

I purchased a Frigidaire because of customer loyalty to Frigidaire based on generations of family members who purchased nothing but Frigidaire appliances.

My decision to purchase my new Frigidaire from the Lowes Home Improvement Store appliance department based on price and availability.

On April 3rd of this year I called Lowes appliances in Edwardsville to report that my Frigidaire refrigerator was not properly cooling.

Lowes instructed me to contact the Lowes Appliance warranty repair service to schedule repair.

April 4th – Lowes Appliances sent their repair person to assess the situation. Their repair person said that the problem was due to a defective evaporator and that it leaked the coolant causing the refrigerator to fail. He also told me that he did not have the part but that he refilled the coolant and would be back within the week to replace the part.

I waited 3 weeks for the repair man to return before calling Lowes appliances on April 23rd and I spoke to Michael, who said that Lowes had already paid the repair person for the service and it would be up to me to contact the repair person. He said that he was sorry but it was not a Lowes Appliance issue. I told him that this was now the second time that my food had spoiled and he said “I’m sorry but that is not a Lowe’s problem but they would provide compensation for the spoiled food.”

He then gave me the telephone number of their Lowes Appliance repair man to contact directly and schedule a return service call to finish the job. I called and was told to call back the next day between 11am and 7pm.

When I said that I would be out of town the next day I was told that he was out in the truck checking on the part and that he would call me back later that day.

He never called that day and he did not call or leave a message on Thursday so I called Lowes again on Thursday evening and after being told that my problem was not a Lowes problem and that I had to contact their repair person I explained that I was unable to reach him or get a satisfactory answer from him.

1 | 2   Next Page >

Next Lowe's Review >>>