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Toro Mower Company Complaint - Resolved!

Toro: NOT the company they used to be.... - ZTR, TimecutterZ, Z4200

11
Helpful Votes
Posted By: irateone on 5/9/2008

Location: Atlanta, GA


Resolution Update on 05/27/2008:
The customer service manager resolved the problem by extending the warranty....I am somewhat happy now, still the fact remains that it took over a month for someone from the corp. office to contact me......

I have owned a Toro TimecutterZ Z4200 for about three months now. I purchased it Feb. 24 2008. In April the deck belt broke under mild usage. I did not have time to put it in the shop so I just purchased one ($56.00 is a little much if you ask me). I installed it and mowed about 30 feet of my yard, and the motor came apart.

Yes a hole in the side of the motor developed after a few knocks and a crunch noise. I was not happy about the belt breaking, so imagine how I felt about a blown motor.

A letter to the president of Toro and a letter to the customer service manager yielded NOTHING, no reply, no "sorry" no "I don't have time for your problem" NOTHING! Me and Toro "customer no-service" are no longer on speaking terms. My question to them was simple: Should a $2500.00 mower have to be worked on when it has less than 4 hours of run time?....

Don't be fooled, the big chain stores repress unfavorable reviews on big ticket items. I searched the web for complaints about the ZTR and there were none.

Stay away from Toro, they ain't what they used to be.


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    User Discussion - Add your 3 cents!

    Ghost of Doc J (05/09/2008)      
    WOW! What a horrible run of luck you had with the mower. The mower came with a warranty. Oh, you worked on the mower yourself. Probably voided the warranty by doing so. The mower should not have failed so early. Can you provide some evidence to support your assertion that chain stores 'repress' unfavorable reviews of products? I would like to learn how they can do so.

    irateone (05/10/2008)      
    The evidence of the big chain stores repressing unfavorable reviews on their website(s) is(are) : I have submitted the same review to the orange "home in a box" store three times now....try finding it yourself, they simply will not post it. I have e-mailed the internet support of (Big Orange) and they will not respond to my inquiries......so what would you think? Do you think that I am the ONLY person in the world that has had this problem with Toro?

    Ghost of Doc J (05/10/2008)      
    Ahh...I see...said the blind carpenter as he picked up his hammer and saw. You have been complaining to 'Big Orange' on their Website and naively hope they will post it. Gosh, I don't see that happening any time soon. Nor will I see my "Ford Sucks" post on the Ford Website. But, 'Big Orange' cannot repress or supress unfavorable reviews on sites like My3Cents or ripoffreport! Thank you for clarifying this. It is quite unlikely you would post negative comments about yourself if you had a Website. Seems reasonable, no? As to your complaint, it sure seems valid...I said so from the start. But, I repeat, you probably ruined your chances for getti... more >>

    irateone (05/10/2008)      
    well, Ghost..I see your point about "big Orange" but my complaint was not about them, it was about a mower they sold me......
    Many thanks to the people who run websites like m3c and ror.....these sites are needed in today's world.
    My problem with Toro isn't a warranty issue, my problem with Toro is a being ignored issue. Yes Toro is repairing the mower under warranty (I would be at a lawyer's office if they tried to pull that b/s on me) A mower with less than 4 hours run time should be replaced, not repaired. I would not be so upset if either of my letters would have been answered. I would not be here if someone would have taken the time ... more >>

    Ghost of Doc J (05/10/2008)      
    Glad to hear you are getting the mower repaired. As you know, the warranty probably has a 'manufacturer discretion' clause regarding repair versus replacement. If it breaks (significantly) again, I would also be demanding a new mower.
    Glad you liked your experience with m3c. I don't know the administrators, but it is obvious that their goal is to have a site where, if consumers post here, companies know that the complaint is examined by a group of 'volunteer consumer experts' and it would give weight to a consumer's cry of: "If you don't make this right, I'm going to My3Cents!" I sure don't blame you for being upset for being ignored...every... more >>


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