Northwest Airlines Complaint - Screaming Kids and Safety - Flight 261
Flight 261 - Complaint
PHOENIX, ARIZONA -- I had the unfortunate experience of being seated next to a young mother, who had not one but two infants in her seat/lap a six month old and an 18 month old. Or should I be more accurate by stating the 18 month old was in my seat, my lap, one top of my head and all over my feet?
The flight attendants completely ignored any of the standard safety regulations. The woman next to me was never asked to place any of her three (3) very large bags under the seat in front of her or in the overhead bin. Those too, were knocked repeatedly against my shins and under and on top of my feet.
The woman next to me was never asked to secure either child with a seat belt during take-off or landing.
In fact, I want you to have a clear picture of the landing which consisted on my husband seated in the window seat, myself in the middle seat and the young mother with BOTH children. As we prepared for landing, the mother, lifted the arm rest between our seats, shoved her 18 month old between her and myself. She held the six month old on her lap. All with her chair fully reclined, I might add, and with no seat belt around either child.
Yes, I am a mother. Of four. Yes, I have traveled many times with children. I understand ALL too well the many challenges associated with traveling with children.
What I don't understand is NWA allowing two children in one passenger's lap.
What I don't understand is the NWA flight attendant disregarding safety procedures during landing.
What I don't understand is why the decrease in customer service is directly proportionate to the increase in ticket prices.
I'm tired of being treated and herded like cattle. The only thing missing from my NWA experience was a crate full of chickens and a crowing rooster.
The passenger on SkyBlue who was asked to sit in the lav for most of his flight? On this flight, I would gladly have sat in the lav had that option been offered.
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