AirTran Airways Complaint - Stranded In Georgia - You Won't Believe It - Brutal Customer Service - You Must Read
Brutal Customer Service - You Must Read - Complaint
PHILADELPHIA, PENNSYLVANIA -- May 15, 2008 - We were to fly from Ft. Meyers to Atlanta to connect to Phila. We left Ft. Myers at 5:5PM and were told we would be at the gate before our scheduled 7:40PM arrival time. At 8:00PM we were still circling Atlanta. We had to divert to Columbus, GA as were were running out of fuel. We got to Columbus. No fuel available. We sat in the plane until 10:00PM (2 hours)waiting for a fuel truck. We were fueled by 10:30. We were then told the plane had a mechanical problem and we could not get back to Atlanta. They secured 3 buses from ALABAMA to take us to Atlanta. The buses arrived after midnight. Atlanta is 95 miles away. 40 miles into the bus trip, the bus broke down. We waited on the side of the road in Georgia at 2:00 AM for a replacement bus. The bus showed up at 3:00 AM. We were told an "official" from AIR TRAN would meet us upon our arrival. We got to the airport at 4:00 AM. NO ONE from AIR TRAN was there to meet us. We found the ticket counter. The ticket reps were amazingly rude and inconsiderate. We waited 4 more hours in the airport for a connecting flight to Philadelphia. We were told our luggage from the canceled flight would be sent to the new flight.
We touched down 45 minutes late in Philadelphia(14 hours after the original flight was to arrive). To no one surprise, the luggage did not arrive. AIR TRAN does not have a luggage tracking system, so they could not tell me where my bag was but promised it would arrive today. Today is just about over, still no bags.
AIR TRAN never offered us food, water, or any type of apology for their behavior and incredibly poor decision making. More to follow as this saga continues to unfold.