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Sirius Satellite Radio Complaint - Sirius - Poor Business Practices - Service Cancellation
Service Cancellation - Complaint
I have never posted a company complaint, but I am so disgusted with Sirius that I feel I must do something. I am with the crowd who are upset with Sirius not the few who have posted excuses for their poor practices. People who accept these excuses are the ones who allow company's like Sirius to continue.
1. Sirius does not make it clear that they will automatically renew the service and charge ones credit card without new approval. Maybe it's somewhere in the fine print, but what's wrong with a clear disclosure? With the efficiency of the Internet what's the big deal to email the customer at renewal time? I have other accounts that do this.
2. It is nearly impossible to cancel ones account with Sirius. One cannot cancel online although the account can be setup online. According to Sirius "Customer Care" this is due to "Security Reasons". I have a bridge to sell to anyone who believes this one. When one calls the 888 number, no menu choice leads one to cancellation. If one asks for Customer Care (which is prompted at the second repeat), one gets the same menu in a different order. When an agent is finally reached from anyone of the menu choices (I tried all of them), the agent takes your information and then connects you to their "Customer Retention" line. I asked and was told the hold would be long, as much as 30 minutes! I went through the process twice and held for 11 minutes and 10 minutes respectively before giving up. I also called (as a test) into both the tech support and activation lines and assistance was immediately available without delay.
In my opinion, this is a most disreputable company. Even if the radio service is a good product (I didn't find it to be worth the extra cost) this is still not a company with which anyone anyone should do business. All consumers need to start saying no to this type of business practice. Don't do business with Sirius, at some point you will regret it.
1. Sirius does not make it clear that they will automatically renew the service and charge ones credit card without new approval. Maybe it's somewhere in the fine print, but what's wrong with a clear disclosure? With the efficiency of the Internet what's the big deal to email the customer at renewal time? I have other accounts that do this.
2. It is nearly impossible to cancel ones account with Sirius. One cannot cancel online although the account can be setup online. According to Sirius "Customer Care" this is due to "Security Reasons". I have a bridge to sell to anyone who believes this one. When one calls the 888 number, no menu choice leads one to cancellation. If one asks for Customer Care (which is prompted at the second repeat), one gets the same menu in a different order. When an agent is finally reached from anyone of the menu choices (I tried all of them), the agent takes your information and then connects you to their "Customer Retention" line. I asked and was told the hold would be long, as much as 30 minutes! I went through the process twice and held for 11 minutes and 10 minutes respectively before giving up. I also called (as a test) into both the tech support and activation lines and assistance was immediately available without delay.
In my opinion, this is a most disreputable company. Even if the radio service is a good product (I didn't find it to be worth the extra cost) this is still not a company with which anyone anyone should do business. All consumers need to start saying no to this type of business practice. Don't do business with Sirius, at some point you will regret it.
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