Hello, my name is Evelyn Segovia and I was writing you because I saw your article online. Here is my situation. About a week to two weeks ago, my husband and I received an economic stimulus check and we both endorsed the check and then deposited it via an ATM. The check cleared and we began spending it on necessities and a few other things that we had been wanting.

Today, I looked online to see how much extra money I had (according to my records I should have had around 700.00) only to find that my account was overdrawn by $204.00. I looked at my transaction history to see that today, June 2nd my deposit of $900 was reversed. I could not believe this (nor could I begin to fathom why this would occur), so I called "Customer Service". This phone call was a big disappointment as I was only told, "I am sorry for the inconvenience. Due to the large number of people stealing from each other, we are forced to do occasional audits on ATM deposits.

If a check has a name that is not on the account, then the funds are removed from the account and a duplicate certified check is sent to the customer. You should wait for the check to come, and then take your husband into the nearest B of A with your I.D.'s and re-deposit the funds." I was completely flabbergasted as my husband has made bi-weekly deposits into my account (with his company check) for the past year via to the ATM. The justification seems sketchy at best. When I asked them what I was supposed to do to pay for my 4 month old child's formula or gas to go to work, the bank said that they don't have that answer. They also informed me that they did not know when I would receive the check. They said it was dependent on the United States Postal Service which tells me that they didn't even send the check certified so it could very easily get lost in the mail.

1 | 2   Next Page >

Next Bank of America Review >>>