DirecTV Inc Complaint

Unauthorized Charges - Charges

6
Helpful Votes
Posted By: samandsid on 6/9/2008

I canceled my service due to bad customer service then suddenly I get a charge on my bank card for 179.00 that I did not authorize them to take when I called to find out what the heck is going on they say its in my service agreement that I signed about 3 years ago I asked for a copy they couldn't come up with this.

Direct TV wouldn't reverse these charges but my bank will. They also said I was advised when I last called in I said that I wasn't and I think I would remember 179.00 was going to be deducted, of course the rep insisted that the last rep who canceled my account did I said no she didn't, the funny thing is I haven't even got my final bill in the mail or the boxes to return the equipment either.

I'm glad I'm with Comcast I would never recommend DirectTV to anyone lousy service all around in the company!!!!!

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    User Discussion - Add your 3 cents!


    madconsumer (06/09/2008)      
    this is just the way they work. they will withdraw money from your account at whim.

    i am so glad i dumped them before they started all this money taking.

    T-Double (06/10/2008)      
    The policy is in the customer agreement which is available for review at their website. By using the service you agreed to the terms.


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