Bank of America Complaint

Online Banking, Refunds, Deposits, Fees, New Atms And More

4
Helpful Votes
Posted By: Do_ I_ hear_class_action_lawsuit on 6/12/2008

Location: FL

I am glad to see another recent post! This has been happening to us off and on over the past 5 years. But this last one less than a month ago is it!

We are a small business who relied on the online and payroll services till we were told there is something with a post, a hard post and available. So I do not check the accounts everyday anymore.

What good are computers if you can be accurate by paper and pencil!

Now that BOA has the new Atms that takes the checks and reads them and the money is posted to your account if deposited by 8 pm is a line of crock too. Two weeks ago we deposited a check to find out 6 days later that they had put a hold on it. Deposited it on the 16th, the deposit slip said it would post on 5/16. Here we are depending on the monies to pay our suppliers and vendors. To receive a letter on the 24th stating the funds were being held till 5/28. Crediting our account $100 of the $1,180.00. They did not first attempt top send out the letter till the 19th, then added more postage on the 21st. So in 8 days we are bouncing 20 transactions, then the fees from BOA on top of that which are $35.00 each. And then the suppliers that we paid which had bounced, their fees.

My husband went in to the bank and first they told him that there wasn't anything they could do. Gave him the "Post, hard post, and available" motto. That is when I pulled out the deposit slip and it stated right on there that it would post to the account on 5/16. He went to where we opened the account and spoke with the bank manager. She refunded 17 of the 20 bounce fees that had posted to the account. Never the less those bounces fees had a roller coaster effect on what we had deposited after that too. Yesterday I went to sign on to post a payroll check to notice some how we were in the negative again when my ledger read $882 as the balance.


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    madconsumer (06/12/2008)      
    i have been with bank of america for many years. i have had zero issues with my deposits. i know the online statement is accurate.

    Robf (06/13/2008)      
    Look at it this way. When a check deposit posts, the clock starts ticking. The funds from that deposit are usually not available to draw against until the next business day AFTER it posts to the account. And usually only the first $100 of that deposit. The remainder are available to draw against usually the second or third business day after the deposit posts to the account.
    So, if you make a check deposit on Friday morning, you are able to use $100 of that deposit for debit transactions initiated on Monday (any transactions initiated on Friday night or Saturday and Sunday against those funds will be charged an NSF since the funds weren' ... more >>

    tnchuck100 (06/13/2008)      
    You need to drop BofA as soon as possible. They are continuously finding new, innovative ways to take your money. Divorce them now before they bankrupt your business and destroy your relationships with your vendors.

    What BofA is doing to you is legal and per their one-sided agreement you said it was OK. Forget a class action lawsuit. You probably have neither the time nor the money to go that route.

    Find a local bank. Get to know the people there. Good luck.

    Slimjim (06/13/2008)      
    I hope when you see you an attorney you plan on discussing remedy for yourself only and don't consider for a second any suggestions about filing on behalf of some class as your handle suggests. You want restitution I'm assuming, not making a group of law firms rich.

    Do_ I_ hear_class_action_lawsuit (06/24/2008)      
    It seems not everyone has read the whole blog. We found an attorney who is taking the case. If the online statement is right then why does even the statement that our branch manager gaves us show that over 6 checks bounced even after BOA charged us overdrafts there shows a positive balance. Never the less those who so quickly responded must had over looked the fact that they held cash that was deposited for 10 days. A check for 14 days. Those are only 2 examples. Even before those deposits, we had a positive balance. Some of you need to re read my complaint. I could understand if we were one who played the "hope it doesn't bounce act" but thi ... more >>

    Ghost of Doc J (06/24/2008)      
    I enjoyed this review. So long as a bank can earn more from fees than by lending, they will have a motive to improperly hold deposits to garner them. I wish you luck with the class action. The better fix would be to rally lawmakers to correct and forbid these shennanigans...but the banking industry is generous with campaign contributions...so don't look for relief from the congress-critters.

    dko61 (06/24/2008)      
    I also have had issues with Bank of America putting holds on deposits without notice. I am setup for email and phone alerts on my account and have yet to receive the first. I also referred friends signed up for the referral bonus associated with that and never received one. And used the Live Chat and still received none. A hold put on a deposit of mine caused a chain reaction of fees and charges from B of A. All that was required was a simple 'Alert' which I signed up for and didn't receive.

    I am going to go back to a Credit Union or locally owned bank not a huge bank. In the 80's when I worked in banking it was Bank of America that ... more >>

    dko61 (06/24/2008)      
    The ATM fees are the highest I have come across not only do you pay a fee from the ATM if not BofA but Bof A charges 3.00.

    What is the point it is my money and I have to pay to get access to it. When they charge outrageous interest rates on their Credit Cards...and close Credit Card accounts with customers who pay in full each month.

    My parents had a Visa that they used for 20 years, it was bought by BofA they saw that it was an account that was paid in full each month and closed it. Without notice. They had to find out when trying to use the card.

    How insulting is that when they have perfect credit.

    joyn49 (06/25/2008)      
    There was a write up and also on tv that the banking industry generates 17.5 million or billion a year in overdraft and other fees. The reason the bank has changed their processing and banking strategy is to make up for their low stock. There was something about a memo that was going around Wachovia about NOT refunding overdrafts,because the bank needed to generate revenue. I now have an account with Wachovia and really don't want an account. My employer has Wachovia and we are not allowed to have "hard" checks,sooo I let my direct deposit come in, pay online a couple bills,(cellphone, tv, etc.) Take the rest out in cash and DO NOT use ... more >>

    sherdy (06/25/2008)      
    BoA is the WORST credit card company I have ever dealt with, and I have a sterling credit rating, so the fault wasn't mine. The jerks tried every trick in the book to milk money out of me when I had their card. Run as fast as you can away from them. No offense to those who love them, but this is my experience.

    joyn49 (06/27/2008)      
    there is a form letter on capwiz that is for legislation concerning fees, cc and the like, this has to be sent by 7/18 so rally all to fill one in.


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